Poll: No Further Account Payments to MTN until customer service improves

3Gee

3Gee

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would members of this Forum be interested in a NO ACCOUNT PAYMENT
CAMPAIGN to force MTN to IMPROVE THEIR CUSTOMER SERVICE , myself and many of the MTN subscribers are fedup with the pathetic customer service rendered by this company ,

should the response to this POLL be good our first line of attack will be to bring this THREAD to the attention of all our local newspapers .
 
to re-phrase the original statement , the idea is to hold back payment of accounts until MTN improves thier customer service , possibly setup a trust account where monies due will be paid into .
 
In theory this may be a good idea, but all MTN will do is suspend our service. Personally it will irritate me more not having a phone, than having one and having bad support for any issues I may have. Maybe when number portability gets into full swing things may change
 
the reason why service is so pathetic in this country is because no one wants to make a small sacrifice , look at events in europe where fuel hikes leed to riots ,roadblocks etc i am not saying that we should riot , but as long as we south africans accept this sh*t service ,it will only get worse , I am sure MTN Management is following this thread to see the response generated .having a celphone suspended will not be the end of the world for many users .
 
You could look at it another way - one of the reasons service is pathetic is people still support companies that offer poor service/price/product.

We don't have to start riots to prove they are pathetic.

Why don't you move away from MTN?

PS. being blacklisted on the credit bureaus is not a "small" sacrifice - unless you are a bad payer anyway.
 
I think you guys make excellent points, and I do agree with them, but the way I see it, is that it'll make more problems for us (the end user) by not paying the bill. I think we first need to try and get a rep from MTN on this forum, but much more consistant than it has been in the past. We can't have someone just doing this as a favour. If MTN are not willing to try this approach, then maybe more drastic action can be looked into.
 
@Wallace , name me 10 companies in this country that offers good customer service , its fence sitters like you who benefit from the sacrifices of others , were it not for the many lives lost and sacrifices made prior to 1995 there most likely would not have been a cellular network in this country ,moving to another provider is not the answer , exposing their faults is the only way to improve their service , running away from problems is not the solution .
 
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PS. being blacklisted on the credit bureaus is not a "small" sacrifice - unless you are a bad payer anyway.
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True. However, I believe the new credit bill (or it may already be law, was due to be signed on the 14th dec, but I lose track over the holidays), makes provision for the suspension of listings if there is a legitimate dispute lodged against the credit grantor. Whether a withheld payment for non-provision of expected services qualifies, I would not know.

In short, a company may not threaten to list you on a bureau, as a means to blackmail you into paying an account.
 
8 Posts in 2 days!

Seems there is not enough people that cares about customer service out there!

I used to be very loyal to MTN. However, some of the services has led me look @ vodacom and i for one will be one of those "I used to be your customer"

Things need to be drasticaly improved.

An active MTN Rep presence on this forum is a MUST.
 
Vodacom isn't any better, i'm getting a nice new year's gift from them [being double billed during holiday season isn't funny] . Still waiting to hear how they plan to resolve the issue [since Dec 1 and 3 further calls to "refresh their memories" ], will try later in Jan when everyone stops being in "everyone-on-holiday-i-dont-need-to-work"-mode.

At least MTN got prepaid bundles going (which i'm using even though i have Voda contract) ...Vodacom has been struggling to figure it out since like June 2005....

I shudder to think what goes on at Cell-C...
 
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diabolus said:
Vodacom isn't any better, i'm getting a nice new year's gift from them [being double billed during holiday season isn't funny] . Still waiting to hear how they plan to resolve the issue [since Dec 1 and 3 further calls to "refresh their memories" ], will try later in Jan when everyone stops being in "everyone-on-holiday-i-dont-need-to-work"-mode.
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Drop me a PM and I'll see if I can help.
 
3Gee said:
@Wallace , name me 10 companies in this country that offers good customer service , its fence sitters like you who benefit from the sacrifices of others , were it not for the many lives lost and sacrifices made prior to 1995 there most likely would not have been a cellular network in this country ,moving to another provider is not the answer , exposing their faults is the only way to improve their service , running away from problems is not the solution .
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lives lost = cellular network ??

Ps. I moved from mtn to vodacom - and vodacom also has lousy service. eg. vodacom3g who does not answer his PM's :(
 
wallace said:
Ps. I moved from mtn to vodacom - and vodacom also has lousy service. eg. vodacom3g who does not answer his PM's :(
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All fair PM's are answered (as best as possible). Abusive and abrasive ones not. Threating to sue me (in my personal capacity because of an issue you had with Vodacom) counts as abusive or abrasive.

You've unfortunately set this tone (first as mc721221, now as wallace).
 
Personally I cannot do without a cell, as it is a client's preferred method of contacting me. Moving to another provider is also not possible, as this would mean losing my number of 7 years. However, I believe with the upcoming number portability, things will change. And even if they don't, I'll be able to move to voda (having someone who responds on the 31st of Dec is a big plus ;)).

Glipsie
 
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diabolus said:
Vodacom isn't any better, i'm getting a nice new year's gift from them [being double billed during holiday season isn't funny] . Still waiting to hear how they plan to resolve the issue [since Dec 1 and 3 further calls to "refresh their memories" ], will try later in Jan when everyone stops being in "everyone-on-holiday-i-dont-need-to-work"-mode.
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diabolus, let me know if you're sorted. I believe the guys did chat to you this morning?
 
yup .. mtn is crap ... they never pick up on their customer service line .... and after 30 minutes of that annoying music ... I generally give up .... anyways ...
I can't wait for number portability as then I can move and retain my number .... MTN YOUR SERVICE SUX A$$ .... I will be moving over to vodacom :D
 
Amazing how Vodacom3G can answer queries on two forums - namely the competitions forum - and still no sign of MTN3G - Yello?
:D
 
Vodacom3g is actually impressive.

If I had as much problems with MTN as most people on this forum seem to, I would have been long gone. (My biggest issue is still the idiots at the other end of the line and the poor service from some of the branches)
 
Amazing how Vodacom3G can answer queries on two forums - namely the competitions forum - and still no sign of MTN3G - Yello?
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Yea, seems my problem is almost sorted. I guess at least Vodacom have a presence around [even in the MTN forum..scary..] , not seeing much of MTN representation lately though.
 
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