WebAfrica Woes

AntiThesis

AntiThesis

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<rant>

I decided (in my infinite wisdom) to give WebAfrica a go for my February Internet needs. Service was great and fast and I had my username etc.

The problem came in when I tried to stop using them. I made sure I was on a month-to-month thing and that my usage would stop at the end of February. WebAfrica assured me that there would be no problem and that everything was taken care of.

Bollocks. I got charged R200 for their services AGAIN. Further emailing to find out what the hell happened has led to them coming up with such gems as:

"Terribly sorry about that , i have rectified your account on our side here..." (clearly not since I have been charged)

and "Email us next week".

Now that I've re-emailed them with proof that their damned money came off my account, they've gone all silent on me. Yay. I feel like such a treasured customer.

0/10 for WebAfrica.

</rant>
 
This is a first, we arent normally hearing these sorta comments about WebAfrica.. Im sure they'll clear it up, and refund you for that payment..
 
I had nothing but positive experiences with WA but I can understand why you're so angry. It's a big thing to trust an ISP with a debit order or your credit card, and when they mess with that, accident or not, its unforgivable.
 
Yeah, also only had positive experiences with them. Pity about this mistake..
 
Likewise, been with them for over a year, and neva had any negative experiences! Unfortunately sometimes these things do tend to happen, lets see what their response is?
 
fewl said:
I had nothing but positive experiences with WA but I can understand why you're so angry. It's a big thing to trust an ISP with a debit order or your credit card, and when they mess with that, accident or not, its unforgivable.
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Nahh, not really. you can always reverse the transaction if it came off your credit card. doesn't cost you a cent! phone the bank up and tell them to reverse!
 
Yar but this is a debit so no reversal. Aah well. I'll wait and see if/when they get back to me. As I say, the service was excellent and very fast. The only problem came with trying to get off their system.
 
What was your reason for cancelling if I may ask?
 
Simply that they were more expensive than others .geek. I felt that the difference in price was not justified by any of the extras.

mmm... perhaps I should change my sig to say "Do not leave web africa" :D
 
Hi Antithesis,

I just sent you a response via email. (Managed to track your account down from the line of text you pasted from the email/ticket :))

In the spirit of being open and "clearing the air" I would like to briefly outline my private response:
Firstly once again, our most sincere apologies for any inconvenience this has caused you.

The response from Jason was not sent from our intranet system I believe as we were experiencing some temporary issues with our intranet's server yesterday which may have effected the intranets ability to relay via SMTP.

Matthew as I understand it has actioned the refund via EFT already and it should reflect to your account shortly.

In addition we would like to offer you one months free 3gb adsl service as a token of our concern for the whole situation.
Click to expand...

I will follow this up with a call shortly to ensure everything is resolved.
 
waroop said:
In addition we would like to offer you one months free 3gb adsl service as a token of our concern for the whole situation.
QUOTE]


Uhm, I am not a customer of webafrica, but I feel if I were, you would have been rude to me, so uhm....I feel I need a month free adsl also as compensation....what do you say huh
Click to expand...
 
Gothan said:
waroop said:
In addition we would like to offer you one months free 3gb adsl service as a token of our concern for the whole situation.
Click to expand...


Uhm, I am not a customer of webafrica, but I feel if I were, you would have been rude to me, so uhm....I feel I need a month free adsl also as compensation....what do you say huh
Click to expand...
Lol. :D
 
waroop said:
Lol. :D
Click to expand...

So thats no free month I take it? Ooooh I can feel the rudeness from your side.

MrBEEP I think its time you give me a free month c'mon, if i didnt spam your email everyday with problems, you would have just waisted that space
 
Well, I'll certainly give credit where credit is due.

WebAfrica's response is great. After a brief lapse in communication (resulting from a problem with a mail server I understand), they've responded brilliantly and put me firmly back on their supporting side :D

Thanks for the response guys. As I said, the service has always been great, just that one issue :)
 
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Was considering going on to Web Africa but looks like i will in May...once Telkom fixes my damn line...

Well done WA for good service. Always heard from ppl of your excellent service.
 
Debit Orders are a real pain - correct procedure is to write a letter to your bank telling them to cancel the order - then there is no problem... order comes in - refused by bank - end of story.
 
waroop said:
Hi Antithesis,

I just sent you a response via email. (Managed to track your account down from the line of text you pasted from the email/ticket :))

In the spirit of being open and "clearing the air" I would like to briefly outline my private response:


I will follow this up with a call shortly to ensure everything is resolved.
Click to expand...

Web Africa's service was always great when I dealt with them last year. Jason in particular is an excelent individual. Only reason I left was because of the 30Gig account which as we know Telkom stole and then I cancelled ADSL all together. Now I am back on ADSL only for sake of 24/7 connection and I am with Telkom simply out of convenience of the telephone bill. Do not want stop orders; too cumbersom, too risky and a pain in the @ss.

Now waiting for new developments before deciding where to go and I can assure you WA is highest on my list. I just hope their offerings can be equal or beat the rest when it comes!
 
pupa said:
Now I am back on ADSL only for sake of 24/7 connection and I am with Telkom simply out of convenience of the telephone bill. Do not want stop orders; too cumbersom, too risky and a pain in the @ss.
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Just wait until you try and cancel TelkomInternet. Good luck. It must have taken me 2-3 months to get the damn thing cancelled.

Cheers

Abe
 
kilo39 said:
Debit Orders are a real pain - correct procedure is to write a letter to your bank telling them to cancel the order - then there is no problem... order comes in - refused by bank - end of story.
Click to expand...

They are a complete pain currently. They are still done on magtape in batches, we have to prepare them in advance. But sometimes a client might cancel after its gone off for processing.

The good news is we are in the process of recieving certification for a dedicated server with the bank network allowing us to transact same day transactions on any day of the month making the whole procedure a lot smoother. I cannot wait :)
 
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