On-line Self Help Service

V

vodacom3g

Vodacom Representative
Joined
Jan 14, 2005
Messages
12,065
Reaction score
2
Location
(mostly) Plattekloof, Cape Town
A few months ago we discussed the possibility of an on-line Self-Help Service.

This is now in place and you can access it via the Vodacom sites or directly at: http://help.vodacom.co.za.

The reasoning trees can be quite complex and, as with these systems, it will be continuously updated, so any feedback / suggestions will be greatly appreciated.
 
vodacom3g said:
A few months ago we discussed the possibility of an on-line Self-Help Service.

This is now in place and you can access it via the Vodacom sites or directly at: http://help.vodacom.co.za.

The reasoning trees can be quite complex and, as with these systems, it will be continuously updated, so any feedback / suggestions will be greatly appreciated.
Click to expand...

Cool! i like it, but is Vodafone Live still free? i tried browsing but i was charged:( .
 
vodacom3g said:
A few months ago we discussed the possibility of an on-line Self-Help Service.

This is now in place and you can access it via the Vodacom sites or directly at: http://help.vodacom.co.za.

The reasoning trees can be quite complex and, as with these systems, it will be continuously updated, so any feedback / suggestions will be greatly appreciated.
Click to expand...

Thanks V3g - looks great - lets hope I don't need to use it though. At the moment everything is working just great (dare I say that or am I tempting fate?).
 
v3g: are the spaces in the link in your signature intentional?
 
When I click on the link, it opens as http:// help.vodacom.co.za. Wierd. Using FireFox.
 
page won't load for me... gives a time-out error... Sunday, 15 October, 3:55 pm.
 
Something which I don't see on this facility is possibly obvious to the more experienced data bundle users e.g.

- where to buy data bundles (e.g. Pick & Pay?)
- does a data bundle also constitute a 16-digit PIN to load onto a phone?
- how to load data bundles onto data cards and phones
- confirm whether only one bundle can be loaded onto a SIM per month
- confirm whether data bundles can be used on prepaid and contract SIMs
- confirm that, on a prepaid card, that data costs will first be collected from the bundle's funds before lapsing back to out of bundle costs
etc. etc.
 
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