Is there a problem in Cape Town

sean12 said:
I am experiencing slow connections in Cape Town from yesterday on MTN.:(

When I put in my VM card there is no problem!!!!!:confused:
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Good day,

sean12

If you still have a problem please let me know by popping me a PM with your cell number, physical address and location, please also advise if you know anyone else in the CT area that's experiencing the same problem and if so please supply me with there number's as well so that I can send this to network to investigate

Thanks MTNDD
 
Slow internet in Cape Town centre

Anyone else experiencing problems in Cape Town centre?
I've heard from more than one person that internet has been very slow for the last couple of days even though they're seeing a full HSDPA signal in the Fastlink software.
One of them logged a complaint (ref #1043708) but hasn't heard what's going on yet.
 
ginggs said:
Anyone else experiencing problems in Cape Town centre?
I've heard from more than one person that internet has been very slow for the last couple of days even though they're seeing a full HSDPA signal in the Fastlink software.
One of them logged a complaint (ref #1043708) but hasn't heard what's going on yet.
Click to expand...

@ginggs

Coverage helpdesk have 8 hours to effectively log any query so I'm sure they'll look into this and advise ASAP

MTNDD
 
sean12 said:
I was experiencing slow internet on HSDPA 9th and 10th. I have been on VM since, so do not know if it is sorted.

Cape Town - Gardens
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Try tonight and let us know

MTNDD
 
Still very slow in Cape Town Gardens below 10kbps.

I was at the airport earlier this morning and it was flying, excuse the pun.

I have now set the card to EDGE and guess what the speed is 6 times as fast.

There is something wrong with the HSDPA here.
 
sean12 said:
Still very slow in Cape Town Gardens below 10kbps.

I was at the airport earlier this morning and it was flying, excuse the pun.

I have now set the card to EDGE and guess what the speed is 6 times as fast.

There is something wrong with the HSDPA here.
Click to expand...
Switching to GPRS/EDGE only didn't seem to help.

MTN_DD, still haven't haven't received a call.
I think this problem is the same as Manne2004's problem.
 
ginggs said:
Switching to GPRS/EDGE only didn't seem to help.

MTN_DD, still haven't haven't received a call.
I think this problem is the same as Manne2004's problem.
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@ginggs

I've emailed the coverage manager and I've asked for feedback will keep you posted

MTNDD
 
MTN_Data_Dude said:
I've emailed the coverage manager and I've asked for feedback will keep you posted
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Still no calls, it's now more than 10 days since the problem was reported and HSDPA in Cape Town centre is still crippled.

Sean12 is right, switching your data card into GPRS/EDGE does at least allow one to use the internet.
 
ginggs said:
Still no calls, it's now more than 10 days since the problem was reported and HSDPA in Cape Town centre is still crippled.

Sean12 is right, switching your data card into GPRS/EDGE does at least allow one to use the internet.
Click to expand...

@ginggs

Please do me a fave and pop me the cell phone number's effected and I'll ask Ben to take a look at this his our Network Performance Manager

MTNDD
 
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