I made the mistake of signing up for a 1 gig unshaped month to month account with Adept internet, it was slower that my shaped 5 gig offering from openweb at the time. So in October last year I accidently lost my username and password for the account and when I mailed then to send it to me they said I needed to send them a fax request. A FAX REQUEST? in this day and age? so I say, bugger it, just cancel the crappy account.
Then they come back to me saying that my MONTH to MONTH account has a 3 month cancellation period. So I have a fit, but at the end of the day I decide its just not worth it, and I end up faxing the cancellation letter and the request for the password.
They send me an email stating that they have not received my cancellation fax
I fax both again.
October passes and no user and pass, I phone and freak out.
They say they have not received either fax - (hmmm smells like BULL***T to me)
I fax again.
November passes and SILL no user and pass.
Work is hectic so I don't have time to deal with this petty nonsense
December starts and I go on leave. I phone to get the email of someone in authority, so I can get results. They REFUSE to give me anything. The lady in accounts says that the MD of adept does not have an email, and at my utter disbelief she admits that he does have one (obviously dumbass woman) but refuses to give it to me.
I send more nasty emails.
Finally in December - 2 months after my first request - I get my user and pass.... with one gig. no mention of the gig I lost in October and the gig in November because of their uselessness.
Fine I think. October, November, December that’s 3 months = 2007 means NO MORE CRAPPY ADEPT!!
At the end of January - SUPRISE!!! they debit my account again. So I think maybe they’re not counting October because I only cancelled at the beginning and they lied to cover their utter incompetence to the final fax only went through in November. I go to the bank and I cancel the debit order just incase.
A week ago I get a call from a lady in accounts asking me why I cancelled the debit order. I explode....... I say to this person who has the misfortune of working for Adept and phoning me on this day (heavily edited version) " I will not have anything to do with the bunch of unethical thieves called ADEPT ever again"
Yesterday I find a statement from Adept in my inbox. Charging me for February + an extra R60 for the cancelled debit order. I explode......
I reply with this mail:
---
You people are useless!
I HAVE CANCELLED MY ACCOUNT WITH YOU AS OF OCTOBER 2006!!!!!!
I have paid for the three months cancellation you people demanded despite the fact that I signed up for a month to month account, and, as I told the woman who phoned me, I will have nothing to do with you unethical bunch ever again!
Please refrain from harassing me with your statements and invoices, because as of right now I have blacklisted your domain and email addresses with my isp and I will no longer receive any mail from you. If you wish to speak to me you may call me on my cell phone.
Yours in disgust at you utter incompetence.
----
I email my isp requesting them to ban the domain.
Unfortunately I find this email in my in box today:
---
Dear Mr ***
Kindly be advised that our records reflect no cancellation received from yourself. You were informed of our cancellation procedure on the 12th of October 2006, the e-mail is quoted below.
Should you have any further questions or comments do not hesitate to contact us.
Kind Regards
Gershon Davidse
[email protected]
---
I EXPLODE
THEY HAVE RECIEVED NO CANCELLATION?????
WTF??
Besides the three faxes I have emailed them OVER and OVER, and I have TOLD them OVER and OVER that I do not want to have anything to do with them.
What do I do?
This is my response to the email today.
---
I really don’t know what to say to you anymore.
I did receive the email you refer to below, after which I re faxed both my cancellation letter AND my request for my username and password. Then 2 weeks later I faxed BOTH faxes again! You where happy enough to invoice me even tho you can check through your usage stats that I did not use the service at all during October and November, and Then only because I phoned again and sent nasty emails about it was my user name and password sent to me. I then confirmed over the phone that I would not be invoiced in January because that would be the end of the 3 month cancellation.
all I have to say is GO AWAY!!!
Even more disgusted:
---
Is there someone I can report these people to?
Then they come back to me saying that my MONTH to MONTH account has a 3 month cancellation period. So I have a fit, but at the end of the day I decide its just not worth it, and I end up faxing the cancellation letter and the request for the password.
They send me an email stating that they have not received my cancellation fax
I fax both again.
October passes and no user and pass, I phone and freak out.
They say they have not received either fax - (hmmm smells like BULL***T to me)
I fax again.
November passes and SILL no user and pass.
Work is hectic so I don't have time to deal with this petty nonsense
December starts and I go on leave. I phone to get the email of someone in authority, so I can get results. They REFUSE to give me anything. The lady in accounts says that the MD of adept does not have an email, and at my utter disbelief she admits that he does have one (obviously dumbass woman) but refuses to give it to me.
I send more nasty emails.
Finally in December - 2 months after my first request - I get my user and pass.... with one gig. no mention of the gig I lost in October and the gig in November because of their uselessness.
Fine I think. October, November, December that’s 3 months = 2007 means NO MORE CRAPPY ADEPT!!
At the end of January - SUPRISE!!! they debit my account again. So I think maybe they’re not counting October because I only cancelled at the beginning and they lied to cover their utter incompetence to the final fax only went through in November. I go to the bank and I cancel the debit order just incase.
A week ago I get a call from a lady in accounts asking me why I cancelled the debit order. I explode....... I say to this person who has the misfortune of working for Adept and phoning me on this day (heavily edited version) " I will not have anything to do with the bunch of unethical thieves called ADEPT ever again"
Yesterday I find a statement from Adept in my inbox. Charging me for February + an extra R60 for the cancelled debit order. I explode......
I reply with this mail:
---
You people are useless!
I HAVE CANCELLED MY ACCOUNT WITH YOU AS OF OCTOBER 2006!!!!!!
I have paid for the three months cancellation you people demanded despite the fact that I signed up for a month to month account, and, as I told the woman who phoned me, I will have nothing to do with you unethical bunch ever again!
Please refrain from harassing me with your statements and invoices, because as of right now I have blacklisted your domain and email addresses with my isp and I will no longer receive any mail from you. If you wish to speak to me you may call me on my cell phone.
Yours in disgust at you utter incompetence.
----
I email my isp requesting them to ban the domain.
Unfortunately I find this email in my in box today:
---
Dear Mr ***
Kindly be advised that our records reflect no cancellation received from yourself. You were informed of our cancellation procedure on the 12th of October 2006, the e-mail is quoted below.
Should you have any further questions or comments do not hesitate to contact us.
Kind Regards
Gershon Davidse
[email protected]
---
I EXPLODE
THEY HAVE RECIEVED NO CANCELLATION?????
WTF??
Besides the three faxes I have emailed them OVER and OVER, and I have TOLD them OVER and OVER that I do not want to have anything to do with them.
What do I do?
This is my response to the email today.
---
I really don’t know what to say to you anymore.
I did receive the email you refer to below, after which I re faxed both my cancellation letter AND my request for my username and password. Then 2 weeks later I faxed BOTH faxes again! You where happy enough to invoice me even tho you can check through your usage stats that I did not use the service at all during October and November, and Then only because I phoned again and sent nasty emails about it was my user name and password sent to me. I then confirmed over the phone that I would not be invoiced in January because that would be the end of the 3 month cancellation.
all I have to say is GO AWAY!!!
Even more disgusted:
---
Is there someone I can report these people to?
Last edited:
Told Iburst Ed in one of the philosophy threads to fix his network.