Hello all,
I hope I can use your collective knowledge to get Telkom to admit to an issue on my line. A quick brief;
On the 12th of February, my line lost sync for approx 45~ minutes, upon reconnecting I noticed small amounts of packet loss on the line. I thought a port reset would fix it so I called up my ISP, had them do their magic and after rebooting my modem no improvement was found.
I tried to setup some monitoring tools on my firewall to check when this happens and how bad it gets. I found that this is a constant thing, 24/7 at about <5% loss. Over the weekend I had tested with Vox Telecom, Web Africa, OpenWeb (i know.) Crystal Web and eventually Telkom Internet. The loss was apparent in all tests, regardless of ISP, time or modem.
I asked a person I know who works closely with these kinds of issues and due to the low amount of lost packets and overall semi-usable performance of the line, Telkom would charge me for a call-out and a port change would have no effect. Is this accurate?
Line health is great, syncing at 20Mbs ADSL2+ for almost a year without any issues until now. No noise, low attenuation and decent SNR. The line does not lose sync, it only drops small amounts of packets to the exchange.
Do I go the usual route with creating a fault, getting a reference and praying it gets fixed or is there a more pro-active route I can take?
MTR:
I hope I can use your collective knowledge to get Telkom to admit to an issue on my line. A quick brief;
On the 12th of February, my line lost sync for approx 45~ minutes, upon reconnecting I noticed small amounts of packet loss on the line. I thought a port reset would fix it so I called up my ISP, had them do their magic and after rebooting my modem no improvement was found.
I tried to setup some monitoring tools on my firewall to check when this happens and how bad it gets. I found that this is a constant thing, 24/7 at about <5% loss. Over the weekend I had tested with Vox Telecom, Web Africa, OpenWeb (i know.) Crystal Web and eventually Telkom Internet. The loss was apparent in all tests, regardless of ISP, time or modem.
I asked a person I know who works closely with these kinds of issues and due to the low amount of lost packets and overall semi-usable performance of the line, Telkom would charge me for a call-out and a port change would have no effect. Is this accurate?
Line health is great, syncing at 20Mbs ADSL2+ for almost a year without any issues until now. No noise, low attenuation and decent SNR. The line does not lose sync, it only drops small amounts of packets to the exchange.
Do I go the usual route with creating a fault, getting a reference and praying it gets fixed or is there a more pro-active route I can take?
MTR:
