Recent content by Goatcheese

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    Afrihost - Pure Fibre Feedback Thread Part 2

    I'll PM you, but be aware, you're going to have to log another issue, as it JUST went off, again, after being on for a single day. At this stage, I literally do not know what to do anymore. I'm paying for constant interrupted service. It's crazy, actually. Edit: PM sent.
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    WhatsApp support

    I haven't received any SMSes, updates or information. The only update I received was yesterday when the internet came back on, otherwise, I would still be in the dark about what's going on. I am unsure whether Afrihost or Vuma is worse in this regard. This is an ongoing problem and it appears...
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    Afrihost - Pure Fibre Feedback Thread Part 2

    From Monday until Today we've been offline for 4 days. Seems like we're going for a total internet free long weekend. Bought to you by Afrihost/Vumatel. No reimbursement for the data I have to buy and no credit for the days we've been offline. It's not just this month, but the whole year...
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    WhatsApp support

    I face the same recurring problem. It's become discouraging to report issues to them since my internet is consistently off every week. Dealing with the hassle of taking photos each time I report a problem is tiresome, considering the limited space on my phone. Over the past year, I've...
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    Afrihost - Pure Fibre Feedback Thread Part 2

    Downgraded my line last month. Internet stopped working at 12 this morning. Had to request a line reactivation because they swapped my package from Aerial to Tactical, now I just receive emails that the activation has failed... Support told me that the lines do not match up, Afrihost and Vuma...
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    Afrihost - Pure Fibre Feedback Thread Part 2

    Our complex has been experiencing the WORST Vuma outages I've ever seen and I've only been staying here for 4 months. Throw in a first line of support agent that tells me he wants photos of my ONT before he can log an issue after I told him the whole complex is down and you get an annoyed...
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    My very "pleasant" experience with Afrihost

    I definitely agree with all those points. Funny thing is, a few months ago I went through to their fiber department regarding constant drops in my internet, as it is now and the person told me to do a speedtest when my internet goes off.. I kid you not. That made me FUME. It's actually a casual...
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    My very "pleasant" experience with Afrihost

    Didn't think about that up until this morning, lol. Logged in and quickly made the post. It's quite frustrating knowing that I had to argue with them for a week before someone finally escalated the issue. For me, the rerouting would have been a dead giveaway that it is not something in ones...
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    My very "pleasant" experience with Afrihost

    @AfriNatic Thanks for your response. It's good that they found the fault and all. My only problem now is what about any future complications? I'll be met with the exact same thing and that's a big problem to me. What if they never checked/logged and I just kept going back and forth with a...
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    My very "pleasant" experience with Afrihost

    Ah, good idea. Will do! Thank you. :)
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    My very "pleasant" experience with Afrihost

    @AfriGuy @AfriNatic Hope this is the right sub to post in. So for about an whole year I've been having latency issues using Afrihost (ClearAccess) and I've been pleading to their WhatsApp support, no one really helped. Decided to get ExitLag to help with my packet loss when playing games like...
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    Pink Area on Vodacom Fiber?

    Hi there! So we moved into a new estate, and I'm literally fading away without internet. I ordered Fiber with Afrihost, even after being told that there was no providers (We have the fiber boxes inside our flat and everything) so they decided to plonk my order on pre-order, so I cancelled. Fast...
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