Telkom Mobile Speed, Disconnections & Coverage Problems – click here first!

AntiThesis said:
View attachment 827105

Graphana + Prometheus give some really lovely readouts of my "Up to 90Mbps, Average 10-20Mbps" LTE service :D

I did eventually get hold of Telkom and the feedback was "Everything is congested in East London. We are not planning on upgrading anything in your area anytime soon. You can either cancel or stay on."
Click to expand...
look at that drop.Telkom its a no from me.
 
dablakmark8 said:
i will be doing this......its unacceptable.thanks for the ammunition .
Click to expand...
I got an update but it only relates to the bolt on 100Gb Night Time Data.
1587703239858.png
I got this from one of the helpful MBB journalists. This is after I have spoken to 3 Telkom consultants and had one of them come onsite to do a site investigation for over 2 hours, and they have still not managed to figure out the issue, despite me repeatedly telling them that it only happens with Night Time Data and only between 5 and 7 am.

I am also to blame for not looking at the FUP for the Night Time Data.

Ah well,live and learn. :)
 
AirWolf said:
9304501592.png


B315
1800Mhz
RSRP: -81dBm
SINR: 12dB
Click to expand...
Where abou tin Durban are you?? speeds are great after 12am usually for me..
 
Speedpi21 said:
I got an update but it only relates to the bolt on 100Gb Night Time Data.
View attachment 828015
I got this from one of the helpful MBB journalists. This is after I have spoken to 3 Telkom consultants and had one of them come onsite to do a site investigation for over 2 hours, and they have still not managed to figure out the issue, despite me repeatedly telling them that it only happens with Night Time Data and only between 5 and 7 am.

I am also to blame for not looking at the FUP for the Night Time Data.

Ah well,live and learn. :)
Click to expand...
Thanks a lot for this. Hugely disappointed to have my worst fears confirmed nonetheless. Why the bleep would they throttle and shape night data? My my.
 
Has anyone here been having issues with DNS lookups on Telkom LTE lately?

For the last three weeks or so, I've had patches where I need to continually reboot my B618-65d in order for pages to load. I'm talking maybe 8 or 9 hour stretches where I need to reboot every 15 or so minutes.

Huawei B618-65d, running Telkom Uncapped LTE, 1800MHz frequency band, and signal stats seem good too:

PCI: 121
CELL_ID: 13155340
RSRQ: -6dB
RSRP: -80dBm
SINR: 11dB
PLMN: 65502

Running a Smokeping tells me that the pings are still up, aside from the odd packet that gets lost in transit, but it seems like DNS queries stop. I have confirmed this by sniffing the packets going out my WAN interface of my Edgerouter.

If I sniff port 53, then I can see requests coming from the WAN interface to my specified nameservers (I tested with 1.1.1.1, 1.0.0.1, 8.8.8.8, 9.9.9.9, 208.67.222.222, 208.67.220.220) but I then do not receive a reply back. If I reboot the router, and immediately afterwards to a packet sniff on port 53, I see that I am getting replies back over the interface.

I've partially mitigated this by installing cloudflared on my Pi, and pointing all my DNS requests to the Pi-Hole which then forwards the requests to cloudflared which sends the DNS request over HTTPS. Doing another packet sniff, I can confirm that no port 53 traffic is running over the WAN interface besides my TV box that has hardcoded DNS servers.

Existing streams seem to keep running, probably because the connection is already made and there is no need to re-request the IP address. This means that Youtube and Netflix still works, provided you don't browse for other channels or shows. My OneDrive uploads are also still running.

I have logged a complaint on Icasa's site, but I don't expect a reply for a few days.

Just wanting to know if anyone else here has had a similar issue lately, and if you have found any resolution.

Ta!
 
Speedpi21 said:
I got an update but it only relates to the bolt on 100Gb Night Time Data.
View attachment 828015
I got this from one of the helpful MBB journalists. This is after I have spoken to 3 Telkom consultants and had one of them come onsite to do a site investigation for over 2 hours, and they have still not managed to figure out the issue, despite me repeatedly telling them that it only happens with Night Time Data and only between 5 and 7 am.

I am also to blame for not looking at the FUP for the Night Time Data.

Ah well,live and learn. :)
Click to expand...
I call telkom and they cut me off or put me on hold or even a voice prompt service...etc...etc.I cant deal with this ****.
I need my answer as to why telkom throttle from exactly 5am.This is night time data so they thing no one will notice.I paid for a service and i expect natural speed selection,Not a timed even.
thanks speedipie for your contribution and all the other it guys in this thread,great help and raw data.Telkom needs to step up.
 
PhireSide said:
Has anyone here been having issues with DNS lookups on Telkom LTE lately?

For the last three weeks or so, I've had patches where I need to continually reboot my B618-65d in order for pages to load. I'm talking maybe 8 or 9 hour stretches where I need to reboot every 15 or so minutes.

Huawei B618-65d, running Telkom Uncapped LTE, 1800MHz frequency band, and signal stats seem good too:

PCI:121
CELL_ID:13155340
RSRQ:-6dB
RSRP:-80dBm
SINR:11dB
PLMN:65502

Running a Smokeping tells me that the pings are still up, aside from the odd packet that gets lost in transit, but it seems like DNS queries stop. I have confirmed this by sniffing the packets going out my WAN interface of my Edgerouter.

If I sniff port 53, then I can see requests coming from the WAN interface to my specified nameservers (I tested with 1.1.1.1, 1.0.0.1, 8.8.8.8, 9.9.9.9, 208.67.222.222, 208.67.220.220) but I then do not receive a reply back. If I reboot the router, and immediately afterwards to a packet sniff on port 53, I see that I am getting replies back over the interface.

I've partially mitigated this by installing cloudflared on my Pi, and pointing all my DNS requests to the Pi-Hole which then forwards the requests to cloudflared which sends the DNS request over HTTPS. Doing another packet sniff, I can confirm that no port 53 traffic is running over the WAN interface besides my TV box that has hardcoded DNS servers.

Existing streams seem to keep running, probably because the connection is already made and there is no need to re-request the IP address. This means that Youtube and Netflix still works, provided you don't browse for other channels or shows. My OneDrive uploads are also still running.

I have logged a complaint on Icasa's site, but I don't expect a reply for a few days.

Just wanting to know if anyone else here has had a similar issue lately, and if you have found any resolution.

Ta!
Click to expand...
is it sorted yet
 
Anyone having slow ass speeds after 12am...??
Been downloading Warzone now for 2 days..
also dirt 2.0 its no where near done...
 
Yep


My 20mbps is running at 5mbps yet upload is 10mbps

Sorry thats my fibre.

The fixed LTE running at 21mbps download and 7mbps upload.

Now at 10am 1 May
 
It's now more than 30 days of around 1 Mbps d/l speeds, Telkom 200GB+200GB via Web Africa. Huawei B618, Was working okay before that, 20-30 Mbps d/l.

Router shows 4G/4G+, five bars signal strength.

Connection keeps dropping, IP address keep changing.

Logged with WA and followed up upteem times, nothing.

Others in this area also havingTelkom LTE problems, got Cell C SIM's and been loading those 50GB packs.

Put in a cancellation, what now? Fiber not an option.

I can only conclude that Telkom can not maintain its wireless network.
 
To add to my woes ...

Weird problem I was/am having trying to use the Hetzner / xneelo Konsole, was getting thrown out all the time after logging in. I know there is an IP address changing issue with the Internet APN but this was not it, I was monitoring it but it was unchanged during this problem.

Remote'd to a PC on another network and all was fine.

Konclusion: Another problem with the Telkom LTE service.

ps changed APN to unrestricted, IP address still keeps changing every 5 mins.

Can I complaint ICASA that Telkom is not providing the service that I have been forced to use since they wont fix ADSL lines anymore?
 
Anyone in kzn struggling with slow social media loading and whastapp seems to be losing connection often?
 
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