Afrihost - Pure Fibre Feedback Thread Part 2

[Rah_Skill]

Is anyone receiving replies/help via the @AfriGuy handle?

Nothing for me since I sent a DM on Friday morning.

 

[ponder]

Is anyone receiving replies/help via the @AfriGuy handle?

Nothing for me since I sent a DM on Friday morning.

Nope, no replies from any of the AfriXXX accounts I PM'd last week.

 

[Apogee]

Hope everything is OK at Afrihost.

Not looking forward to the day that Gian decides to sell it or retire, as he is just about the last 'maverick' ISP CEO left in this country.

We all saw how WebAfrica nosedived after Matthew Tagg left.

 

[K T]

Since when did the callback support stop at 19:30. Some of us are still up after that

 

[K T]

Lost my internet just before 21:30, did a 20 minute power down of my ONT but no joy. So now I sit with no contributing until tomorrow morning

 

[cavedog]

Since when did the callback support stop at 19:30. Some of us are still up after that

Support should be open until 11pm. If you log a call back someone will call now.

 

[cavedog]

Lost my internet just before 21:30, did a 20 minute power down of my ONT but no joy. So now I sit with no contributing until tomorrow morning

Looks like there is a change for East London Vumatel.

 

[K T]

Scheduled for 9PM? That's basically prime time.

 

[RogueTr00per]

So I was trying to order a new fibre installation, but my address doesn't show up in the coverage area because the street is brand new and in an estate. The estate has fibre via Thinkspeed.

Is contacting Afrihost via Whatsapp the way to go so that I can place my order?

 

[waynehooper]

Scheduled for 9PM? That's basically prime time.

And there was no notification that maintenance was going to be done.

 

[Cav5034]

Anyone else having PL? Been like this for a week or so now. MFN/AH Port Elizabeth. No active statuses on AH or MFN sites...

 

[lwb-online]

Anyone else having PL? Been like this for a week or so now. MFN/AH Port Elizabeth. No active statuses on AH or MFN sites...

View attachment 1901468

Yes in the Claremont area for the past week+
Competitive online games are basically unplayable.
No issues listed anywhere. Can't get help.

 

[MakoPC]

Anyone else having PL? Been like this for a week or so now. MFN/AH Port Elizabeth. No active statuses on AH or MFN sites...

View attachment 1901468

Not having any issues my side on Afrihost/MFN in PE

 

[Cav5034]

View attachment 1901487


Not having any issues my side on Afrihost/MFN in PE

Yeah it seems to be one of those peak hour issues. I have recieved a message from MFN acknowledging a fault and their "techies" are on site now...

 

[MakoPC]

Yeah it seems to be one of those peak hour issues. I have recieved a message from MFN acknowledging a fault and their "techies" are on site now...

That is great news that they at least acknowledged it, getting MFN to acknowledge something is usually tricky. Hopefully get resolved soon

 

[Cav5034]

That is great news that they at least acknowledged it, getting MFN to acknowledge something is usually tricky. Hopefully get resolved soon

Our techies are currently evaluating fibre faults in Gqeberha caused by Vandalism. We will continue to provide progressive updates. MetroFibre

 

[Cav5034]

Our techies are currently evaluating fibre faults in Gqeberha caused by Vandalism. We will continue to provide progressive updates. MetroFibre

Current ETA is 8pm.

 

[Rah_Skill]

Also having a week of random disconnects and packet loss. The usual WhatsApp trick of "put it off then on" does nothing.

MFN Durban

No response from anyone.

 

[Cav5034]

Current ETA is 8pm.

Scrap that...
Our techies are making good progress with the fibre repairs in Gqeberha. Due to the extent of damage caused by vandalism, the ETR is now on 18/04 at 1am. Thank you for your patience. MetroFibre

 

[ponder]

Anyone else having PL? Been like this for a week or so now. MFN/AH Port Elizabeth. No active statuses on AH or MFN sites...

View attachment 1901468

Yes, since about 9 April, it comes and goes in bursts.