Afrihost - Pure Fibre Feedback Thread Part 2

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Anyone else having issues with Afrihost fibre?

I'm getting like 0.3 mbps upload. Download seems fine. Has been going on since the weekend. Have logged a ticket but the support staff are giving me the generic runaround of the usual restart this and connect that and it's not helping.

@AfriNatic ?
 
Anyone else having issues with Afrihost fibre?

I'm getting like 0.3 mbps upload. Download seems fine. Has been going on since the weekend. Have logged a ticket but the support staff are giving me the generic runaround of the usual restart this and connect that and it's not helping.

@AfriNatic ?
Hi, please share the ticket ID so I may have a look.
 
Thank you, please attach screenshots of the speedtest results to the ticket.
Why? Don't you believe me?

I have replied to the ticket with the screenshot.

I'll also post it here:

13843852366.png
 
Why? Don't you believe me?

I have replied to the ticket with the screenshot.

I'll also post it here:

13843852366.png
Thank you, I will need the results to log a fault. I sent you a private message with PPPoE details from our test out, please give that a try and let me know if there is any difference in upload speeds.
 
Thank you, I will need the results to log a fault. I sent you a private message with PPPoE details from our test out, please give that a try and let me know if there is any difference in upload speeds.
Thanks.

Not sure what you did on your end but it seems my speeds are back to where they should be.
(I didn't do anything yet on my side, haven't had time yet).
 
Thanks.

Not sure what you did on your end but it seems my speeds are back to where they should be.
(I didn't do anything yet on my side, haven't had time yet).
I am glad to hear that, I did recreate the port.
 
Having worked at an ISP, this sentence really disappointed me. No offense, but its an amazing way of saying I did absolutely nothing. :p

On Openserve a port reset is basically like a re-provsioning where it resets and reapplies the VLANs on the ONT. If the OLT or ONT is offline the error unable to create the vlans for gpon xxx appears.

Screenshot 2022-10-25 192557.png
 
Trying to set up my folks internet in Greenside on Vuma and it's a schitshow.

Setup the router to use Dynamic IP and the router shows as connected to internet. Connecting to wifi attempts to authorise by redirecting to login.afrihost.com, which times out.

Configuring the router to use PPPoE and entering the credentials manually doesn't even authenticate.

I don't live here and it's a 20 minute drive each time to try and set this up. Can you guys seriously make it this complicated to get started @AfriNatic
 
Trying to set up my folks internet in Greenside on Vuma and it's a schitshow.

Setup the router to use Dynamic IP and the router shows as connected to internet. Connecting to wifi attempts to authorise by redirecting to login.afrihost.com, which times out.

Configuring the router to use PPPoE and entering the credentials manually doesn't even authenticate.

I don't live here and it's a 20 minute drive each time to try and set this up. Can you guys seriously make it this complicated to get started @AfriNatic
I am really sorry that you are experiencing delays with the line activation. I have sent an escalation to the Accounts team to unlock the data link for October, once that is done, the line should work with the Dynamic IP connection type.
 
I've had fibre now since 7/2022, and atleast once a month, usually over a weekend, it will just drop and refuse to connect. I then have to spend hours on the phone trying to get either Afrihost or Zoom to fix this.

I have emailed both companies, requesting a tech come out and see if there is a problem with the install or the provided hardware, but we just get the run around insisting that the line has now been correctly provisioned, yet its down as I'm writing this.

I have been waiting for fibre for years and years, and now that it has been installed I honestly miss the stability and reliability of my previously installed Telkom DSL. YEAH I SAID IT, telkom dsl was more reliable.

I'm so sick of the fact that that as an Afrihost customer I have to be the one who phones Zoom and begs them to fix this. What am I even paying afrihost for? An agent just told me that Afrihost can't even request a Zoom tech to come out???

Is someone going to try to assist me, or should I just cancel this garbage?
 
I've had fibre now since 7/2022, and atleast once a month, usually over a weekend, it will just drop and refuse to connect. I then have to spend hours on the phone trying to get either Afrihost or Zoom to fix this.

I have emailed both companies, requesting a tech come out and see if there is a problem with the install or the provided hardware, but we just get the run around insisting that the line has now been correctly provisioned, yet its down as I'm writing this.

I have been waiting for fibre for years and years, and now that it has been installed I honestly miss the stability and reliability of my previously installed Telkom DSL. YEAH I SAID IT, telkom dsl was more reliable.

I'm so sick of the fact that that as an Afrihost customer I have to be the one who phones Zoom and begs them to fix this. What am I even paying afrihost for? An agent just told me that Afrihost can't even request a Zoom tech to come out???

Is someone going to try to assist me, or should I just cancel this garbage?
Hi, I understand your frustration, and I apologise for the inconvenience. Please send me a PM with your email address or account number.
 
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