Afrihost - Pure Fibre Feedback Thread Part 2

Capture.PNG

169-1-2-26-d1c.ip.afrihost.capetown, 169.1.2.26
PC directly connected to ONT
 
Hi, got a client with their PON light off but LOS light isnt on

EZA-487-40566


Please advise if possible they dont have access to their email due to no internet and they dont have email on their phone

1777909183403.png
 
Anyone else seeing issues across napcpt? Getting a ton of loss to quad1 or any other provider across napcpt fabric. JHB and IPT seems fine.

192.168.18.1 12.. 8 0.6ms 0.7 0.6 0.9
10.124.2.114 0% 8 6.2ms 4.6 3 7.9
169.1.21.156 0% 8 3.4ms 5.3 2.6 13.4
169.1.21.157 0% 8 2.9ms 2.9 2.5 3.1
169.1.21.159 0% 8 3ms 2.9 2.7 3.1
100.127.2.157 0% 8 3.2ms 3.1 2.9 3.3
196.60.70.198 75% 8 4.5ms 4.2 3.8 4.5
1.1.1.1 57.. 8 3.8ms 3.7 3.1 4.1
 
ponder said:
What more do you wanna see? I'm interested in that one hop 169-1-2-26-d1c.ip.afrihost.capetown, 169.1.2.26
Click to expand...
Your networking certification? Like the other dude said, middle hops don't mean loss*.

Explained using the exact tool you are using: https://www.pingman.com/kb/article/packet-loss-or-latency-at-intermediate-hops-24.html

TLDR: "The only hop that matters is the final destination. If you're happy with the latency and packet loss being seen at the final destination, then none of the other hops matter."
Your latest trace shows a spike in latency for a small period of time, which is notable. And you're behind CGNAT, if you cared.
 
Afrigirl said:
Hi everyone,

I've just returned from leave and sincerely apologise for the delayed responses and any frustration they may have caused.

I'll be working through all inboxes and mentions as quickly as possible, so please bear with me while I catch up.

We will also ensure better coverage going forward to avoid this from happening again.
Click to expand...
 
SeaSickMama said:
Hi, got a client with their PON light off but LOS light isnt on

EZA-487-40566


Please advise if possible they dont have access to their email due to no internet and they dont have email on their phone

View attachment 1905600
Click to expand...
Hi.
It was logged with Metrofibre and a technician will be assigned to the fault.
1353280.
 
GreenCardigan said:
Hello, since yesterday I'm dealing with very slow speeds during the day and evening only. In the early morning, it works fast. And I've found only YouTube works somewhat okay, everything else (including Google Maps) works very slow. The 35 Mbps is more like 5 Mbps, it's really bad.

View attachment 1900231

@AfriGuy My reference is #HWA-104-74501

At least once a year, I get this issue. Surely this is some type of network congestion and no issue on my part, right?
Click to expand...
Hi. How has the connection been?
 
Hi @Afrigirl
Been having intermittent connectivity issues since last night and the whole day today - more off than on actually. I'm in Durban, La Mercy on the North Coast and on mfn with you guys. Can you assist with it or check if mfn are even aware of it?
Thanks.
20260505_151529~01.jpg
 
Fishzn said:
Hi @Afrigirl
Been having intermittent connectivity issues since last night and the whole day today - more off than on actually. I'm in Durban, La Mercy on the North Coast and on mfn with you guys. Can you assist with it or check if mfn are even aware of it?
Thanks.
View attachment 1905854
Click to expand...
Hi.
i've removed the CGNAT IP, please reboot the router only and test again.
 
Afrigirl said:
Hi.
i've removed the CGNAT IP, please reboot the router only and test again.
Click to expand...
Shucks, only read the 'router only' after rebooting both router and ont. Sorry 🫣 Unfortunately hasn't come right tho, ont broadband and service lights are solid green after reboot. WiFi router is stuck on connecting to the Internet in admin panel.
 
Fishzn said:
Shucks, only read the 'router only' after rebooting both router and ont. Sorry 🫣 Unfortunately hasn't come right tho, ont broadband and service lights are solid green after reboot. WiFi router is stuck on connecting to the Internet in admin panel.
Click to expand...
OK WAN port has connected again. But still experiencing very high pl.
20260505_160233~01.jpg
 
Fishzn said:
Thanks, seems like an area fault, checked in the residents wa group now and some others experiencing the same in the area but not everyone!
Click to expand...
Yes, it is an area outage.
Durban South (Network instability)
High

We are aware of network instability in Durban South. Engineers are investigating and working to restore stability.
 
Afrigirl said:
Yes, it is an area outage.
Durban South (Network instability)
High

We are aware of network instability in Durban South. Engineers are investigating and working to restore stability.
Click to expand...
Thanks, saw this. I'm in the north coast of Durban, so wasn't sure if it covered us too. Hopefully it's related to that major outage then. Thanks again for your quick help as usual 😉
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X