Afrihost - Pure Fibre Feedback Thread Part 2

I am posting this now while I am on my home PC. So I do think there is an issue in or around CPT. Here are some ping results over the last 2 weeks (I am in PE AH/MFN):

16/04:
Screenshot 2026-04-16 200838.png

22/04:
Screenshot 2026-04-22 190115.png

28/04:
Screenshot 2026-04-28 200411.png

30/04:
Screenshot 2026-04-30 223838.png

01/05:
Screenshot 2026-05-01 235458.png

Right now as I type this post:
Screenshot 2026-05-05 192632.png


The packet loss is obviously an issue for me but what is hurting my experience the most is the extremely high ping spikes which can last for up to 5 seconds.

Is this a known issue or fault that has been reported?
 

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Cav5034 said:
I am posting this now while I am on my home PC. So I do think there is an issue in or around CPT. Here are some ping results over the last 2 weeks (I am in PE AH/MFN):

16/04:
View attachment 1905902

22/04:
View attachment 1905903

28/04:
View attachment 1905904

30/04:
View attachment 1905905

01/05:
View attachment 1905906

Right now as I type this post:
View attachment 1905909


The packet loss is obviously an issue for me but what is hurting my experience the most is the extremely high ping spikes which can last for up to 5 seconds.

Is this a known issue or fault that has been reported?
Click to expand...
Hi. The issue only occurs in the evening?
 
Frogfoot clients, please take note.

Western Cape
Eastern Cape
Scheduled maintenance
Frogfoot is conducting maintenance in the Western Cape & Eastern Cape on 2026/05/06 23:00 to 2026/05/07 05:00; users affected will experience limited to no connectivity during the maintenance window. We apologise for any inconvenience caused.
 
Afrigirl said:
How is the connection now?
Click to expand...
Still very bad, have been hovering at +60% packet loss since yesterday 5pm

Edit:

PING(56=40+8+8 bytes) 2c0f:f4c0:2202::8:9ddf --> 2606:4700:4700::1111
16 bytes from 2606:4700:4700::1111, icmp_seq=1 hlim=59 time=6.093 ms
16 bytes from 2606:4700:4700::1111, icmp_seq=6 hlim=59 time=5.841 ms
16 bytes from 2606:4700:4700::1111, icmp_seq=9 hlim=59 time=4.013 ms

--- one.one.one.one ping statistics ---
10 packets transmitted, 3 packets received, 70.0% packet loss
round-trip min/avg/max/stddev = 4.013/5.316/6.093/0.927 ms
 

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Last edited:
Convex said:
View attachment 1906067View attachment 1906068
View attachment 1906069
@Afrigirl @Frogfoot Fibre This been going on for over 16 hours, Is this localised to Westering Port Elizabeth?
Cause i see both the status page of Frogfoot and Afrihost mention nothing.
Click to expand...
Hi.

We have not yet received confirmation of the exact issue, so we have not posted an outage notice.

So far, we picked up that the clients on a specific VLAN are affected, and the maintenance scheduled for tonight is to address the issues on the affected VLAN.

Checking with the team if there is a way to mitagate the current impact.
 
Afrigirl said:
@Maartenb83 @Sousie @Conack @Convex
Those who can and are currently at home, please run a continuous ping to the default gateway and share the results.
Click to expand...
Here's my result, I'll do a direct ONT connection test in about 10min

PING 102.182.206.1 (102.182.206.1): 56 data bytes
64 bytes from 102.182.206.1: icmp_seq=0 ttl=63 time=3.960 ms
Request timeout for icmp_seq 1
64 bytes from 102.182.206.1: icmp_seq=2 ttl=63 time=3.479 ms
64 bytes from 102.182.206.1: icmp_seq=3 ttl=63 time=3.180 ms
Request timeout for icmp_seq 4
64 bytes from 102.182.206.1: icmp_seq=5 ttl=63 time=3.130 ms
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
64 bytes from 102.182.206.1: icmp_seq=11 ttl=63 time=3.056 ms
Request timeout for icmp_seq 12
64 bytes from 102.182.206.1: icmp_seq=13 ttl=63 time=4.051 ms
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
64 bytes from 102.182.206.1: icmp_seq=18 ttl=63 time=4.085 ms
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
Request timeout for icmp_seq 21
Request timeout for icmp_seq 22
Request timeout for icmp_seq 23
64 bytes from 102.182.206.1: icmp_seq=24 ttl=63 time=3.425 ms
64 bytes from 102.182.206.1: icmp_seq=25 ttl=63 time=3.274 ms
Request timeout for icmp_seq 26
Request timeout for icmp_seq 27
Request timeout for icmp_seq 28
Request timeout for icmp_seq 29
Request timeout for icmp_seq 30
Request timeout for icmp_seq 31
Request timeout for icmp_seq 32
Request timeout for icmp_seq 33
Request timeout for icmp_seq 34
Request timeout for icmp_seq 35
Request timeout for icmp_seq 36
Request timeout for icmp_seq 37
Request timeout for icmp_seq 38
Request timeout for icmp_seq 39
Request timeout for icmp_seq 40
Request timeout for icmp_seq 41
Request timeout for icmp_seq 42
64 bytes from 102.182.206.1: icmp_seq=43 ttl=63 time=3.447 ms
Request timeout for icmp_seq 44
Request timeout for icmp_seq 45
Request timeout for icmp_seq 46
64 bytes from 102.182.206.1: icmp_seq=47 ttl=63 time=3.452 ms
Request timeout for icmp_seq 48
64 bytes from 102.182.206.1: icmp_seq=49 ttl=63 time=3.534 ms
64 bytes from 102.182.206.1: icmp_seq=50 ttl=63 time=3.414 ms
64 bytes from 102.182.206.1: icmp_seq=51 ttl=63 time=3.565 ms
Request timeout for icmp_seq 52
64 bytes from 102.182.206.1: icmp_seq=53 ttl=63 time=3.668 ms
Request timeout for icmp_seq 54
Request timeout for icmp_seq 55
64 bytes from 102.182.206.1: icmp_seq=56 ttl=63 time=3.449 ms
Request timeout for icmp_seq 57
64 bytes from 102.182.206.1: icmp_seq=58 ttl=63 time=3.434 ms
Request timeout for icmp_seq 59
64 bytes from 102.182.206.1: icmp_seq=60 ttl=63 time=2.957 ms
Request timeout for icmp_seq 61
64 bytes from 102.182.206.1: icmp_seq=62 ttl=63 time=3.125 ms
Request timeout for icmp_seq 63
64 bytes from 102.182.206.1: icmp_seq=64 ttl=63 time=2.543 ms
Request timeout for icmp_seq 65
Request timeout for icmp_seq 66
64 bytes from 102.182.206.1: icmp_seq=67 ttl=63 time=3.910 ms
64 bytes from 102.182.206.1: icmp_seq=68 ttl=63 time=3.321 ms
Request timeout for icmp_seq 69
64 bytes from 102.182.206.1: icmp_seq=70 ttl=63 time=3.209 ms
Request timeout for icmp_seq 71
Request timeout for icmp_seq 72
64 bytes from 102.182.206.1: icmp_seq=73 ttl=63 time=2.512 ms
Request timeout for icmp_seq 74
64 bytes from 102.182.206.1: icmp_seq=75 ttl=63 time=3.741 ms
Request timeout for icmp_seq 76
Request timeout for icmp_seq 77
Request timeout for icmp_seq 78
Request timeout for icmp_seq 79
64 bytes from 102.182.206.1: icmp_seq=80 ttl=63 time=2.966 ms
Request timeout for icmp_seq 81
Request timeout for icmp_seq 82
Request timeout for icmp_seq 83
64 bytes from 102.182.206.1: icmp_seq=84 ttl=63 time=3.486 ms
Request timeout for icmp_seq 85
64 bytes from 102.182.206.1: icmp_seq=86 ttl=63 time=3.052 ms
Request timeout for icmp_seq 87
64 bytes from 102.182.206.1: icmp_seq=88 ttl=63 time=3.260 ms
Request timeout for icmp_seq 89
64 bytes from 102.182.206.1: icmp_seq=90 ttl=63 time=3.620 ms
Request timeout for icmp_seq 91
Request timeout for icmp_seq 92
Request timeout for icmp_seq 93
64 bytes from 102.182.206.1: icmp_seq=94 ttl=63 time=3.378 ms
Request timeout for icmp_seq 95
64 bytes from 102.182.206.1: icmp_seq=96 ttl=63 time=2.944 ms
Request timeout for icmp_seq 97
Request timeout for icmp_seq 98
Request timeout for icmp_seq 99
64 bytes from 102.182.206.1: icmp_seq=100 ttl=63 time=3.001 ms
Request timeout for icmp_seq 101
Request timeout for icmp_seq 102
Request timeout for icmp_seq 103
Request timeout for icmp_seq 104
Request timeout for icmp_seq 105
Request timeout for icmp_seq 106
Request timeout for icmp_seq 107
Request timeout for icmp_seq 108
64 bytes from 102.182.206.1: icmp_seq=109 ttl=63 time=3.205 ms
64 bytes from 102.182.206.1: icmp_seq=110 ttl=63 time=5.666 ms
Request timeout for icmp_seq 111
Request timeout for icmp_seq 112
Request timeout for icmp_seq 113
Request timeout for icmp_seq 114
Request timeout for icmp_seq 115
Request timeout for icmp_seq 116
Request timeout for icmp_seq 117
Request timeout for icmp_seq 118
Request timeout for icmp_seq 119
Request timeout for icmp_seq 120
Request timeout for icmp_seq 121
Request timeout for icmp_seq 122
64 bytes from 102.182.206.1: icmp_seq=123 ttl=63 time=2.983 ms
Request timeout for icmp_seq 124
64 bytes from 102.182.206.1: icmp_seq=125 ttl=63 time=3.216 ms
64 bytes from 102.182.206.1: icmp_seq=126 ttl=63 time=3.232 ms
Request timeout for icmp_seq 127
64 bytes from 102.182.206.1: icmp_seq=128 ttl=63 time=3.689 ms
Request timeout for icmp_seq 129
64 bytes from 102.182.206.1: icmp_seq=130 ttl=63 time=3.165 ms
Request timeout for icmp_seq 131
64 bytes from 102.182.206.1: icmp_seq=132 ttl=63 time=3.238 ms
Request timeout for icmp_seq 133
Request timeout for icmp_seq 134
Request timeout for icmp_seq 135
Request timeout for icmp_seq 136
Request timeout for icmp_seq 137
Request timeout for icmp_seq 138
Request timeout for icmp_seq 139
Request timeout for icmp_seq 140
Request timeout for icmp_seq 141
Request timeout for icmp_seq 142
Request timeout for icmp_seq 143
Request timeout for icmp_seq 144
Request timeout for icmp_seq 145
Request timeout for icmp_seq 146
Request timeout for icmp_seq 147
Request timeout for icmp_seq 148
64 bytes from 102.182.206.1: icmp_seq=149 ttl=63 time=3.140 ms
64 bytes from 102.182.206.1: icmp_seq=150 ttl=63 time=2.850 ms
64 bytes from 102.182.206.1: icmp_seq=151 ttl=63 time=4.475 ms
64 bytes from 102.182.206.1: icmp_seq=152 ttl=63 time=3.497 ms
64 bytes from 102.182.206.1: icmp_seq=153 ttl=63 time=3.305 ms
Request timeout for icmp_seq 154
Request timeout for icmp_seq 155
Request timeout for icmp_seq 156
Request timeout for icmp_seq 157
Request timeout for icmp_seq 158
64 bytes from 102.182.206.1: icmp_seq=159 ttl=63 time=2.729 ms
Request timeout for icmp_seq 160
Request timeout for icmp_seq 161
64 bytes from 102.182.206.1: icmp_seq=162 ttl=63 time=3.693 ms
Request timeout for icmp_seq 163
Request timeout for icmp_seq 164
64 bytes from 102.182.206.1: icmp_seq=165 ttl=63 time=3.139 ms
Request timeout for icmp_seq 166
64 bytes from 102.182.206.1: icmp_seq=167 ttl=63 time=3.724 ms
Request timeout for icmp_seq 168
64 bytes from 102.182.206.1: icmp_seq=169 ttl=63 time=2.757 ms
Request timeout for icmp_seq 170
64 bytes from 102.182.206.1: icmp_seq=171 ttl=63 time=3.401 ms
Request timeout for icmp_seq 172
Request timeout for icmp_seq 173
64 bytes from 102.182.206.1: icmp_seq=174 ttl=63 time=2.956 ms
Request timeout for icmp_seq 175
Request timeout for icmp_seq 176
Request timeout for icmp_seq 177
Request timeout for icmp_seq 178
Request timeout for icmp_seq 179
64 bytes from 102.182.206.1: icmp_seq=180 ttl=63 time=2.981 ms
Request timeout for icmp_seq 181
Request timeout for icmp_seq 182
64 bytes from 102.182.206.1: icmp_seq=183 ttl=63 time=2.015 ms
Request timeout for icmp_seq 184
Request timeout for icmp_seq 185
64 bytes from 102.182.206.1: icmp_seq=186 ttl=63 time=3.329 ms
Request timeout for icmp_seq 187
64 bytes from 102.182.206.1: icmp_seq=188 ttl=63 time=6.604 ms
Request timeout for icmp_seq 189
64 bytes from 102.182.206.1: icmp_seq=190 ttl=63 time=2.112 ms
Request timeout for icmp_seq 191
64 bytes from 102.182.206.1: icmp_seq=192 ttl=63 time=3.310 ms
Request timeout for icmp_seq 193
Request timeout for icmp_seq 194
Request timeout for icmp_seq 195
Request timeout for icmp_seq 196
64 bytes from 102.182.206.1: icmp_seq=197 ttl=63 time=3.568 ms
Request timeout for icmp_seq 198
Request timeout for icmp_seq 199
64 bytes from 102.182.206.1: icmp_seq=200 ttl=63 time=3.769 ms
Request timeout for icmp_seq 201


--- 102.182.206.1 ping statistics ---
247 packets transmitted, 75 packets received, 69.6% packet loss
round-trip min/avg/max/stddev = 2.015/3.403/6.604/0.669 ms
 
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