Afrihost - Pure Fibre Feedback Thread Part 2

[Apogee]

Hi.
There are plans to transition our fibre services from DHCP to PPPoE, but this is a long-term project and there is no confirmed rollout timeline at this stage. As you may have noticed, all new FNOs we are onboarding are already being deployed using PPPoE, with Frogfoot expected to follow in due course.

Curious.

Is DHCP not the superior option?

https://www.atomic.co.za/fibre-internet/pppoe/

 

[Afrigirl]

Curious.

Is DHCP not the superior option?

https://www.atomic.co.za/fibre-internet/pppoe/

Not necessarily. DHCP is simpler and has less protocol overhead, while PPPoE provides better authentication and session management. Each has its advantages, and the best choice depends on the network's requirements.

 

[Aquiva]

Hi Everyone... Is there any users in the Garden Route, and specifically on Frogfoot, that is not getting any usage data on their App or Clientzone for the past few months? I have no data since mid February.

Thanks!

 

[Afrigirl]

Hi Everyone... Is there any users in the Garden Route, and specifically on Frogfoot, that is not getting any usage data on their App or Clientzone for the past few months? I have no data since mid February.

Thanks!

Hi.

Please drop me a PM so I can check with the team. Were you previously on Garden Route?

 

[IVTEC]

Hi Everyone... Is there any users in the Garden Route, and specifically on Frogfoot, that is not getting any usage data on their App or Clientzone for the past few months? I have no data since mid February.

Thanks!

I have the same issue.

 

[Aquiva]

Hi.

Please drop me a PM so I can check with the team. Were you previously on Garden Route?

Thanks will do so. I am still here yes. but mid February my Usage tables and graphs stopped displaying any data.

 

[FapCop]

Is anyone else's fibre speed double than its supposed to be?

 

[ZSK]

Hi. Openserve in Laudium Centurion is down. How do i log a fault

 

[Afrigirl]

Hi. Openserve in Laudium Centurion is down. How do i log a fault

Hi. Is the service still down?

 

[ZSK]

Hi. Is the service still down?

Morning Yes it seems to be the entire area is still down. I logged a fault on the Openserve app Ticket #198ATK300726

 

[Afrigirl]

Morning Yes it seems to be the entire area is still down. I logged a fault on the Openserve app Ticket #198ATK300726

 

[ZSK]

Any update on the outage @Afrigirl

 

[Afrigirl]

Any update on the outage @Afrigirl

Hi.
The ticket has been marked for scheduling; they need to send out a technician.

 

[RedDevil7108]

Hi @Afrigirl @AfriNatic

Any updates on the intl. speed issues on 1Gpbs?

 

[ZSK]

Hi.
The ticket has been marked for scheduling; they need to send out a technician.

Thank you. Seems like it has been resolved

 

[Rickster]

Is anyone else's fibre speed double than its supposed to be?

 

[ragnarrok]

Hi @Afrigirl @AfriNatic

Any updates on the intl. speed issues on 1Gpbs?

I'm curious whether this is an Afrihost specific issue - or if others ISP's have much slower international speeds too.

 

[Afrigirl]

I'm curious whether this is an Afrihost specific issue - or if others ISP's have much slower international speeds too.

Hi. We don't have any feedback yet, but we are actively looking into the issue and will keep you updated as soon as we have more information.

 

[OryxGazella]

Seeing packet loss on octotel since about 14:00 today:

(edit: I see Octotel is aware of a CPT Northern Suburbs outage https://status.octotel.co.za/ )

 

[Afrigirl]

Seeing packet loss on octotel since about 14:00 today: View attachment 1926934

Hi.
Octotel has confirmed a service disruption affecting the Kuils River area. Engineers have been dispatched and are currently en route to the affected node site to investigate the issue. No estimated time for resolution has been provided yet, and further updates are pending.