Afrihost - Pure Fibre Feedback Thread Part 2

William1102 said:
There is normal support via WhatsApp and email this is I would say not the official general support but for more intricate issues
Click to expand...
It was when afrinatic was around. I suspect these issues are caused by liquid backbone and there’s nothing they can do about it. I remember when they switched to openserve and things were much better. It would explain the radio silence too.
 
wingnut771 said:
It was when afrinatic was around. I suspect these issues are caused by liquid backbone and there’s nothing they can do about it. I remember when they switched to openserve and things were much better. It would explain the radio silence too.
Click to expand...
Makes sense, all the services I have issues with is via JHB and I am in Durban, Netflix works with no issues as the CDN is in Durban, warp also resolves in Durban. Youtube, Disney+, Steam, Epic games all in JHB.... Seems your theory on the Liquid transit is correct.
 
Anyone else with an enormous amount of packet loss as of late. I cannot do video calls on my 200mbps package for the last 2 weeks?
 
I am unable to play COD/Warzone. Keep getting a connection error, but when using phone Hotspot, it works. Thinking this might be a CGNAT problem but not sure how to check.
All other games work fine.
I'm on Frogfoot.

And ping use to be 7-8ms, but now using the Hotspot to connect and then switch to Fibre switch trick, it is 12ms
 
@Afrigirl @AfriGuy

I'm on MFN in Pretoria East, getting consistent disconnects almost on a daily basis. Last for about 10 mins, but is very disruptive. ONT device shows internet is green - yet there is no internet connection. Quite disruptive as I dc from online games and also from meetings.

I experienced downtime last night (right after the boks game) and another this morning at 07:30.

@MaddyJ might experience similar issues since we are both in Pretoria East.
 
Has anyone been experiencing incredibly poor international upload rates on Openserve ?

Have no problem getting 100/100 on local but I'm lucky if I get 10 up on international.
 
KinsZA said:
Has anyone been experiencing incredibly poor international upload rates on Openserve ?

Have no problem getting 100/100 on local but I'm lucky if I get 10 up on international.
Click to expand...
From Saturday I am experiencing poor international streaming on openserve. It might be liquid telecoms as they are the upstream provider for afrihost.

Maybe afrigirl is on leave today ?
 
I am getting the typical Afrihost Support Experience (Bad)

They blaming the speedtest.net servers at this point and asking me to return a traceroute to their ip's (which of course are not published by speedtest).

Multiple countries worth of speedtest.net server results are apparently not good enough.

@Afrigirl Please help

Ticket: GGT-324-26755
 
After a few hours on whatsapp of many tests it got escalated to openserve. Liquidtelecom are doing some very weird routing. Will see what happens there.

5 2 ms 2 ms 2 ms cust-ce.liquidtelecom.net [46.17.239.46]
6 164 ms 164 ms 164 ms be-10.lza-p4-jhb.liquidtelecom.net [41.60.159.45]
7 23 ms 23 ms 23 ms 41.175.222.111
8 176 ms 171 ms 171 ms hu-0-0-0-13.luk-p2-tho.liquidtelecom.com [5.11.12.36]
9 168 ms 167 ms 185 ms linx1.ukcore.bt.net [195.66.224.10]
Click to expand...

Edit: When you get a response in email support saying the reason that getting 3mbit upload internationally is "Because the packets have further to travel so your ping goes up" just leaves mind blown, especially since for that to be true for throughput requires 400 000km length fiber.
 
Last edited:
I've been getting periodic packet loss since 6 Sept 12:00. It seems to be non random, like some job running, but misbehaving. All the times are super round numbers:

e.g. for Today:

06:30
08:00
10:00
10:35

etc.

Octotel -> Afrihost Strand Somerset West
1788790836644.png
 
I'm having an absolute nightmare with Afrihost. I have a line at one premises which has been faultless since day one. Now I have this intermittent issue and the WhatsApp reps are of no help. It's pretty frustrating when every 2 weeks you have to sit for days without internet, and absolutely no answer can be given as to why. I suspect a faulty router, support however is being useless with sending a replacement

@AfriGuy
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X