Afrihost - Pure Fibre Feedback Thread Part 2

Dolflemon said:
I'm having an absolute nightmare with Afrihost. I have a line at one premises which has been faultless since day one. Now I have this intermittent issue and the WhatsApp reps are of no help. It's pretty frustrating when every 2 weeks you have to sit for days without internet, and absolutely no answer can be given as to why. I suspect a faulty router, support however is being useless with sending a replacement

@AfriGuy
Click to expand...
Is the router still under warranty?
 
OryxGazella said:
I've been getting periodic packet loss since 6 Sept 12:00. It seems to be non random, like some job running, but misbehaving. All the times are super round numbers:

e.g. for Today:

06:30
08:00
10:00
10:35

etc.

Octotel -> Afrihost Strand Somerset West
View attachment 1935584
Click to expand...
@AfriGuy I sent an email to octotel, but I suspect they'll tell me to work through my isp instead.
 
moms said:
I dont think afrigirl and afriguy is around
Click to expand...

@Afrigirl is probably going to be back next week, not sure about Afriguy though.

Afrigirl said:
Hi All,

Please note that I will be on leave from 17 August to 11 September.

During my absence, the Social Media team will provide coverage and respond via the @AfriGuy handle. Kindly include @AfriGuy in all direct messages to ensure continuity and that queries are attended to.

For any urgent queries, please use the following support channels:

Email: [email protected] or [email protected]
WhatsApp: 071 883 5005
Call Support: 0800 011 000

For outages and maintenance notices, please refer to our Status Page, where the latest updates and service notifications will be posted.
Click to expand...
 
@Afrigirl @AfriGuy @AfriNatic

I dealt with support and it was discovered that my international routing if using liquid teleco is completely broken (5mbits up max), this is a problem to the level of needing to cancel with afrihost if its not sorted out because I cannot have internet this way.

The rep did log a ticket with openserve Ticket ID: 77ANK070926 but I dont know when that will be attended to or sorted out at all.
5 hours to upload work last night as opposed to less than 20 minutes is something I cant just have going forward.

What do I do in a situation like this ? I'm feeling very stuck because I cant just buy another account with an ISP temporarily while this works, using vpn is not ideal at all, and there is a cancellation notice process.
 
My pings to international are fluctuating like crazy from 175ms-500ms, when the WhatsApp support reset the line it was steady at 175ms for a solid 2hrs now we back to square 1
 
KinsZA said:
@Afrigirl @AfriGuy @AfriNatic

I dealt with support and it was discovered that my international routing if using liquid teleco is completely broken (5mbits up max), this is a problem to the level of needing to cancel with afrihost if its not sorted out because I cannot have internet this way.

The rep did log a ticket with openserve Ticket ID: 77ANK070926 but I dont know when that will be attended to or sorted out at all.
5 hours to upload work last night as opposed to less than 20 minutes is something I cant just have going forward.

What do I do in a situation like this ? I'm feeling very stuck because I cant just buy another account with an ISP temporarily while this works, using vpn is not ideal at all, and there is a cancellation notice process.
Click to expand...
Turn WARP on.
one.one.one.one

1.1.1.1 — The free app that makes your Internet faster.

Install the free app that makes your phone’s Internet more fast, private, and reliable.
one.one.one.one one.one.one.one
 
KinsZA said:
@Afrigirl @AfriGuy @AfriNatic

I dealt with support and it was discovered that my international routing if using liquid teleco is completely broken (5mbits up max), this is a problem to the level of needing to cancel with afrihost if its not sorted out because I cannot have internet this way.

The rep did log a ticket with openserve Ticket ID: 77ANK070926 but I dont know when that will be attended to or sorted out at all.
5 hours to upload work last night as opposed to less than 20 minutes is something I cant just have going forward.

What do I do in a situation like this ? I'm feeling very stuck because I cant just buy another account with an ISP temporarily while this works, using vpn is not ideal at all, and there is a cancellation notice process.
Click to expand...
With Openserve you can get another ISP data only account if you dont want to move. Message one of the rep accounts on here they could maybe sort you out with a test account to confirm it's not your line
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X