Returning my Takealot order - An awesome experience

Goosfrabba said:
I just got a call from a Robin G at Takealot who managed to cancel the order and submit the refund request. If he hadn't called I would still be trying to fumble around the website.

Whoever you are, thank you Robin. The rest of the Takealot experience was incredibly poor.
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Lucky you I am looking forward to getting my refund
 
purple face said:
I just spoke to someone at Takealot and they said I had to make a call the money wasn't going to be refunded to me they made it as credit. I don't know why there's no way for me to change it myself.
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They always do that, wasn't there an option to withdraw it??
 
airborne said:
They always do that, wasn't there an option to withdraw it??
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No I had to contact customer support. When I called them today they said I was given credit in hopes I would use it. But I said I actually need a toilet seat and I wanted to use that money to go an buy one in a shop, so can you please refund me my money. I won't be buying one from Takealot I tried 2 times before and it was a disaster.
 
I am not going to read all that, but had a less fun experience with our previously beloved Takealot. Placed an order for a birthday gift yesterday - came to R698. Ended up ordering another smaller gift to make it to the free delivery threshold - Total order value R1043. Pick today as delivery date and hit pay. Value came through with R75 delivery fee. Immediate reaction was to cancel the order and place it again with delivery for tomorrow, making sure that delivery is now free. Lekker.

So I have now paid R1043 and R1118 for this birthday gift, but am not worried because Takealot are the good guys and they will refund me, right? Erm, less right. Got the refund notice this morning - I have a credit or R1043 on my account. Apparently they do not refund shipping fees. Because in the 6 minutes between orders, they had already started scrambling the fleet to get my order delivered and that is not free, right?

Bottom line, I am now paying the next day delivery fee on something that is not delivered on the next day. I am so miffed right now... I will not buy from them again if I can help it.
 
Superjakes said:
I am not going to read all that, but had a less fun experience with our previously beloved Takealot. Placed an order for a birthday gift yesterday - came to R698. Ended up ordering another smaller gift to make it to the free delivery threshold - Total order value R1043. Pick today as delivery date and hit pay. Value came through with R75 delivery fee. Immediate reaction was to cancel the order and place it again with delivery for tomorrow, making sure that delivery is now free. Lekker.

So I have now paid R1043 and R1118 for this birthday gift, but am not worried because Takealot are the good guys and they will refund me, right? Erm, less right. Got the refund notice this morning - I have a credit or R1043 on my account. Apparently they do not refund shipping fees. Because in the 6 minutes between orders, they had already started scrambling the fleet to get my order delivered and that is not free, right?

Bottom line, I am now paying the next day delivery fee on something that is not delivered on the next day. I am so miffed right now... I will not buy from them again if I can help it.
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Simple, if you paid via credit card, lodge a dispute with your bank to cancel the charge.
 
Superjakes said:
I am not going to read all that, but had a less fun experience with our previously beloved Takealot. Placed an order for a birthday gift yesterday - came to R698. Ended up ordering another smaller gift to make it to the free delivery threshold - Total order value R1043. Pick today as delivery date and hit pay. Value came through with R75 delivery fee. Immediate reaction was to cancel the order and place it again with delivery for tomorrow, making sure that delivery is now free. Lekker.

So I have now paid R1043 and R1118 for this birthday gift, but am not worried because Takealot are the good guys and they will refund me, right? Erm, less right. Got the refund notice this morning - I have a credit or R1043 on my account. Apparently they do not refund shipping fees. Because in the 6 minutes between orders, they had already started scrambling the fleet to get my order delivered and that is not free, right?

Bottom line, I am now paying the next day delivery fee on something that is not delivered on the next day. I am so miffed right now... I will not buy from them again if I can help it.
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Update - TAL has also refunded my shipping fee after a mail exchange.

I appreciate what they did for me.
 
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