Returning my Takealot order - An awesome experience

Test vs Real World - Ordered item on the 22nd of December for next day delivery at an extra charge of R95, 23rd of December comes and nothing, at 6 pm on the 23rd I get a sms stating my delivery has been rescheduled for the 24th, now slightly annoyed because wtf did I pay R95 for? Wait until midday the 24th when I had to leave for holiday, still nothing. By the time I got to my holiday destination just after 3pm I get an sms saying order is out for delivery.

So now obviously p'ed off I immediately log a return with Takealot, easy to log a return, sure, but that is where it ends. On the 27th they contact me to deliver the package again :X3: I told them I absolutely refuse, I have already logged a return. On the 3rd of Jan I get a knock on my door for a driver to collect the item that I logged a return for which was never delivered :X3::X3::X3: told him what happened and we both just laughed.

During this time I also received a refund for the item only, only after threatening to take action against them and going to the ASA for false advertising of their next day delivery did they bother refunding my delivery fee, joke of a company. GFY.
 
I had a great experience of this in late December 2019. My new Redmi 8 would not complete the process and i logged a return for a replacement phone. All i had to do was repack the phone, wrap it and write on the Return # provided. withing 4 day I got the new one and the defective one was collected at the same time. Great work Takealot.
 
decided to not bother too much with them not finding my street address.
collect from N1 big bird takealot office.

still took long, but went on the day to go collect it.
got it quite promptly.
 
I have returned items to Take-a-lot numerous times, including a computer. Each time everything went very smoothly and I am highly impressed with the service I received. Although I have seen cheaper prices for items at other retailers, I always buy at Takealot because of the no-hassle after-sales service if I should need it.
 
Never had any issues with any returns, and I had quite a few :) Regarding priority delivery, they've credited my account on the few occasions where promised deadlines weren't met.
 
I have also had good return service, bought some generic printer cartridges that didn't work properly, no hassles.
 
McT said:
You cannot write an opinion piece in the first person and then sign it anonymously as "Staff Writer". For this reason, I have declined to read the article.
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Agreed. That is a bit silly.
 
dj2381 said:
Test vs Real World - Ordered item on the 22nd of December for next day delivery at an extra charge of R95, 23rd of December comes and nothing, at 6 pm on the 23rd I get a sms stating my delivery has been rescheduled for the 24th, now slightly annoyed because wtf did I pay R95 for? Wait until midday the 24th when I had to leave for holiday, still nothing. By the time I got to my holiday destination just after 3pm I get an sms saying order is out for delivery.

So now obviously p'ed off I immediately log a return with Takealot, easy to log a return, sure, but that is where it ends. On the 27th they contact me to deliver the package again :X3: I told them I absolutely refuse, I have already logged a return. On the 3rd of Jan I get a knock on my door for a driver to collect the item that I logged a return for which was never delivered :X3::X3::X3: told him what happened and we both just laughed.

During this time I also received a refund for the item only, only after threatening to take action against them and going to the ASA for false advertising of their next day delivery did they bother refunding my delivery fee, joke of a company. GFY.
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Had the same issue. Paid for next day delivery, only to be told the next morning that they forgot to load the parcel , and if I could go and collect it from one of their hubs
 
Had a return during December, went smooth, profile credited in 3 days, (was no rush for it, the correct item i wanted wasnt in stock at all)
 
Have had a return, and the process of collecting and returning was quick and painless.

Once it got within Takealot and the process of refund/replace that things got a bit wonky...
 
Eh. I order quite a bit from them and returned many.

The last thing was over december we bought day hiking backpacks for my kids from takealot. The description stated hiking, but when we looked at them the quality seemed more like school back packs than hiking packs.
So we went and had a look at Cape Union Mart and found some really nice packs for about R100 more than the takealot ones. We just logged a return and took them back to the warehouse. No issues whatsoever.

I've returned things for being broken, not fitting (smart watch strap) and a couple of things just because I was hammered when I bought them and I regretted it.

Never had a problem.
 
Mars said:
Eh. I order quite a bit from them and returned many.

The last thing was over december we bought day hiking backpacks for my kids from takealot. The description stated hiking, but when we looked at them the quality seemed more like school back packs than hiking packs.
So we went and had a look at Cape Union Mart and found some really nice packs for about R100 more than the takealot ones. We just logged a return and took them back to the warehouse. No issues whatsoever.

I've returned things for being broken, not fitting (smart watch strap) and a couple of things just because I was hammered when I bought them and I regretted it.

Never had a problem.
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/Reports Spammer to Takealot.
 
Takealot rocks and their after care service is world class 100% :thumbsup:
 
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