Web sQuad ISP - Feedback Thread #2

JHB - Services fully restored.

RFO: Teams were working on an internal service to manage traffic between leafs in our Isando environment and our metro network. Unfortunately a legacy config meant that a vlan used was also spanned across leafs physical interfaces. This was not picked up. As soon as the EVPN paths established, a significant broadcast storm across multiple leafs started (all 2x100G ports). OOB access did not work as intended, leading to a short delay in teams regaining access to the affected leaf and resolving the issue. All services are restored. Teams are working to harden OOB to ensure a more rapid response. We apologise for the inconvenience and thank you for your patience.
 
websquadza said:
JHB - Services fully restored.

RFO: Teams were working on an internal service to manage traffic between leafs in our Isando environment and our metro network. Unfortunately a legacy config meant that a vlan used was also spanned across leafs physical interfaces. This was not picked up. As soon as the EVPN paths established, a significant broadcast storm across multiple leafs started (all 2x100G ports). OOB access did not work as intended, leading to a short delay in teams regaining access to the affected leaf and resolving the issue. All services are restored. Teams are working to harden OOB to ensure a more rapid response. We apologise for the inconvenience and thank you for your patience.
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Seems to still be down this side, did a dns flush etc, no beuno.

Florida area jhb.

Update: after a few otn and router resets it came back
 
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websquadza said:
JHB - Services fully restored.

RFO: Teams were working on an internal service to manage traffic between leafs in our Isando environment and our metro network. Unfortunately a legacy config meant that a vlan used was also spanned across leafs physical interfaces. This was not picked up. As soon as the EVPN paths established, a significant broadcast storm across multiple leafs started (all 2x100G ports). OOB access did not work as intended, leading to a short delay in teams regaining access to the affected leaf and resolving the issue. All services are restored. Teams are working to harden OOB to ensure a more rapid response. We apologise for the inconvenience and thank you for your patience.
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Thanks for the feedback and the honesty. That is exactly why I am with Websquad!!!
 
And down again. Not sure what is happening, any chance we can an eta to when it will be stable? Third meeting it died this morning mid call

Update back again. Sorry for coming forth as frustrated, just been a trip with midcall cuts
 
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TwinDucT said:
And down again. Not sure what is happening, any chance we can an eta to when it will be stable? Third meeting it died this morning mid call

Update back again. Sorry for coming forth as frustrated, just been a trip with midcall cuts
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Howdy, no network issues since the outage earlier was resolved. Seems to be an unrelated issue. Please let me know if you've logged a ticket and I will get the team to take a look at your service.
 
EmmanuelGoldstein said:
Don't think me unkind
Words are hard to find
These services leave lots to be designed
From the dreams of decent internet in my mind


And when their support's eloquence escapes me
Their logic ties me up and mind-rapes me


De do do do, de da da da
Is all I want to say to you
De do do do, de da da da
Resetting my router will pull me through
De do do do, de da da da
Is all I want to say to you
De do do do, de da da da
Rebooting my router is meaningless, and all that's true
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Translated as:

"Hi Web sQuad.

I'm seeing really weird issues with my line, and would love for you guys to help me.

I used to think you or the FNO were purposefully throttling me, eyeballing my traffic and trying to make my experience rubbish, but I am willing to reconsider this and rather assume this is a real L2 issue which we can constructively troubleshoot and resolve. I have come to understand that it's simply too much PT for you, as my ISP to decide what I can and cannot do with my line, and you genuinely wish the best for me.

I understand this may include some back and forth, and really just want to get to the bottom of this."

To which I answer, sure. Share your most recent ticket and I'll get on it with the team.
 
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