Slow internet in the evenings

[Ash749]

Hi, everyone

First post, but hoping someone could point me in the right direction. I'm axxess+vumatel and am really struggling in the evenings with MS.

Both my wife and I play games in our free time, and notably I play world of warcraft connecting to EU servers. During the day time my ms is perfectly fine (160-170ms). However, during the evening (from 19:30 to about 23:00) the ms just sky rockets to around 1200. I get massive lag spikes throughout that time and i usually have to swap to my mobile line which is then perfectly fine, so i know its not the game or the PC its definitely the fibre.

I have escalated the matter, but I get told, "speed tests are fine" or "local ping was fine" and i try to explain that its in spikes to the eu servers and its not a speed issue but to no avail. I also sent in ping reports but that didnt get me anywhere either.

Does anyone know whats causing this? The only thing i can think of is that the line is being throttled by vumatel to international connections in the evenings, but unfortunately that makes it completely useless for gaming.

If anyone has any advice on escalating this or past experience please let me know.

Thank you!

 

[Jason-ZA]

Try running a MTR or Pingplotter to: 66.40.182.177

That is one of the retail wow server IPs, run this when your latency is high and you will see where the problem starts on the trace.

 

[Ash749]

Try running a MTR or Pingplotter to: 66.40.182.177

That is one of the retail wow server IPs, run this when your latency is high and you will see where the problem starts on the trace.

Thank you! I'll run it against that. I was running MTR against a different wow IP and caught a few ping spikes, but even with that, they are not prepared to entertain it since "the speed is fine". But its been like this for months, and is incredibly frustrating being gaslit that nothing is wrong.

 

[EmmanuelGoldstein]

Ahhh, another victim of this shyte still going on in 2026...
Netflix hours

 

[Captain Axxess]

Hi, everyone

First post, but hoping someone could point me in the right direction. I'm axxess+vumatel and am really struggling in the evenings with MS.

Both my wife and I play games in our free time, and notably I play world of warcraft connecting to EU servers. During the day time my ms is perfectly fine (160-170ms). However, during the evening (from 19:30 to about 23:00) the ms just sky rockets to around 1200. I get massive lag spikes throughout that time and i usually have to swap to my mobile line which is then perfectly fine, so i know its not the game or the PC its definitely the fibre.

I have escalated the matter, but I get told, "speed tests are fine" or "local ping was fine" and i try to explain that its in spikes to the eu servers and its not a speed issue but to no avail. I also sent in ping reports but that didnt get me anywhere either.

Does anyone know whats causing this? The only thing i can think of is that the line is being throttled by vumatel to international connections in the evenings, but unfortunately that makes it completely useless for gaming.

If anyone has any advice on escalating this or past experience please let me know.

Thank you!

Hey @Ash749,

I'm sorry to hear about this, can I get your account number in the inbox for a look at this?

If you've already ran that MTR, please share that with me as well.

 

[websquadza]

Brother, my ISP gaslights me too, but I am fighting back, slowly. Judgement day will come yet.

Still waiting for a ticket ref. But ok, you're being gaslit.

 

[Dimpie (JIGSAW)]

Get a test account from another ISP.

If it's fine, then it's the ISP
If it's not fine then it's the FNO

...or am I wrong?

 

[Captain Axxess]

Get a test account from another ISP.

If it's fine, then it's the ISP
If it's not fine then it's the FNO

...or am I wrong?

Not completely, but highly unlikely in this case, seems like an issue with specific traffic.

 

[Carl_Johnson]

Hi, everyone

First post, but hoping someone could point me in the right direction. I'm axxess+vumatel and am really struggling in the evenings with MS.

Both my wife and I play games in our free time, and notably I play world of warcraft connecting to EU servers. During the day time my ms is perfectly fine (160-170ms). However, during the evening (from 19:30 to about 23:00) the ms just sky rockets to around 1200. I get massive lag spikes throughout that time and i usually have to swap to my mobile line which is then perfectly fine, so i know its not the game or the PC its definitely the fibre.

I have escalated the matter, but I get told, "speed tests are fine" or "local ping was fine" and i try to explain that its in spikes to the eu servers and its not a speed issue but to no avail. I also sent in ping reports but that didnt get me anywhere either.

Does anyone know whats causing this? The only thing i can think of is that the line is being throttled by vumatel to international connections in the evenings, but unfortunately that makes it completely useless for gaming.

If anyone has any advice on escalating this or past experience please let me know.

Thank you!

This serves you right, I hope this issue is never resolved! Evenings are for sexy time! Not for playing mmorpg's!