Not sure if this helps…
Walked into Vodacom today, bought (ended up being free) and RICA’d a new prepaid SIM. Ported from my MTN SuperFlex deal to Vodacom at lunchtime. By 21:30, my MTN SIM had no service, so I popped the Vodacom SIM in. Loaded R10 airtime to activate incoming calls and text messages. Signed up for the PowerFlex package. All sorted, and I’m now on Vodacom, with 5G - just like that.
Hoping I’m able to set up my wearable eSIM tomorrow with OneNumber and Vodacom PowerFlex.
Went overseas recently, and my MTN international roaming was on. Got to the country, and nothing… international roaming wasn’t working. Spent three days going back and forth with MTN - nothing. No one could activate it or help me. I was stuck without OTPs for my banking and other logins. That really upset me.
Also, my MTN SIM never had 5G, no matter what I did or how many times I asked for help. But my wife had no issues.
MTN just sucks. Still no support for prepaid eSIMs for wearables, so I can’t connect my watch. I cancelled my MTN sim-only contract - where my wearable eSIM worked - because they billed me in arrears, and it went on my credit record as missed payments. Bunch of imbeciles… I tried to get those removed from my name because it wasn’t my fault; it was set up for debit orders. A couple of years later, and I’m still stuck with those missed payments on my record.
The only reason I didn’t switch to Vodacom sooner was that they didn’t offer an option to keep my existing number and move to the PowerFlex package.