Packet loss at night between 18:30 - 22:00

Yuvin Padayachee

Yuvin Padayachee

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Hi, for the past 2 weeks we have been getting severe packet loss between 18:30 and 22:00. We are with Home Connect. We reported and followed up multiple times and still hasn't been fixed. I used 3 different tools to test,
speed.cloudflare.com

Internet Speed Test - Measure Network Performance | Cloudflare

Test your Internet connection. Check your network performance with our Internet speed test. Powered by Cloudflare's global edge network.
speed.cloudflare.com
,
openpacketloss.com

Packet Loss Test - Real UDP/WebRTC Test | OpenPacketLoss™

Free browser-based packet loss test using real UDP via WebRTC. No download. Test gaming lag, VoIP drops & network health instantly from any device.
openpacketloss.com openpacketloss.com
and command line (ping google.com -n 50 was the command I used). From https://openpacketloss.com/ it seems to be an incoming/download packet loss problem. We were told that it will be resolved within 24-72 hours and it has been more than 2 weeks. Will switching ISP to Afrihost using Openserve line fix this problem. I got a google document date and time stamped showing my command line findings (I passed them this also).
Regards
 
Netflix hours... your ISP is to blame... going to Afrihost will likely be worse
 
Hi, if it was Home Connect related it would then probably be affecting Afrihost and Axxess, so more than likey FNO congestion.

Either way will pop you a test account to try?
 
EmmanuelGoldstein said:
Netflix hours... your ISP is to blame... going to Afrihost will likely be worse
Click to expand...

Nope, as PBCool said it's probably the FNO hardware in the street, the uplink on the switches can't handle all that traffic, that's why they need to upgrade it to 100G or whatever switches.
 
Rickster said:
Nope, as PBCool said it's probably the FNO hardware in the street, the uplink on the switches can't handle all that traffic, that's why they need to upgrade it to 100G or whatever switches.
Click to expand...
Hi, so correct me if I am wrong here, but the fix would be to switch from Zoom fibre's cables to Openserve? We currently using Zoom fibre's cables.
 
Yuvin Padayachee said:
Hi, for the past 2 weeks we have been getting severe packet loss between 18:30 and 22:00. We are with Home Connect. We reported and followed up multiple times and still hasn't been fixed. I used 3 different tools to test,
speed.cloudflare.com

Internet Speed Test - Measure Network Performance | Cloudflare

Test your Internet connection. Check your network performance with our Internet speed test. Powered by Cloudflare's global edge network.
speed.cloudflare.com
,
openpacketloss.com

Packet Loss Test - Real UDP/WebRTC Test | OpenPacketLoss™

Free browser-based packet loss test using real UDP via WebRTC. No download. Test gaming lag, VoIP drops & network health instantly from any device.
openpacketloss.com openpacketloss.com
and command line (ping google.com -n 50 was the command I used). From https://openpacketloss.com/ it seems to be an incoming/download packet loss problem. We were told that it will be resolved within 24-72 hours and it has been more than 2 weeks. Will switching ISP to Afrihost using Openserve line fix this problem. I got a google document date and time stamped showing my command line findings (I passed them this also).
Regards
Click to expand...
Hi,

We sincerely apologise for the ongoing inconvenience and frustration this has caused.

Could you please provide a reference number for this issue? We will ask the Home-Connect team to contact you directly to help resolve the matter.
 
Afrigirl said:
Hi,

We sincerely apologise for the ongoing inconvenience and frustration this has caused.

Could you please provide a reference number for this issue? We will ask the Home-Connect team to contact you directly to help resolve the matter.
Click to expand...
Good day. Sorry for the very late reply. I didn't get a notification. The reference number is <redacted>. I sent an PM with the reference.
 
Last edited:
@OP, look at the crap I have to deal with... No use complaining as they'll blame my router once again.
The images won't load, they load one at a time with dial-up speed.

Of course, local traffic is as fast as a cheetah. As an ISP CEO famously once said:
"Your router needs to be attuned to the line"


1793468708954.png

Four minutes later and the thumbnails are half-loaded...

But I must pay nearly a R1000 a month for this garbage

1793468821663.png

And when we turn on NORDVPN... oh my god it loads...

1793468936283.png

Just one of many, many overseas sites that don't work properly on these premium FTTH services.
I'd love to know how my router is possessed, to have the cognitive ability to say "OK TODAY WE THROTTLE ANY SITE OUTSIDE OF ZA"
 
Last edited:
EmmanuelGoldstein said:
@OP, look at the crap I have to deal with... No use complaining as they'll blame my router once again.
The images won't load, they load one at a time with dial-up speed.

Of course, local traffic is as fast as a cheetah. As an ISP CEO famously once said:
"Your router needs to be attuned to the line"


View attachment 1949725

Four minutes later and the thumbnails are half-loaded...

But I must pay nearly a R1000 a month for this garbage

View attachment 1949729

And when we turn on NORDVPN... oh my god it loads...

View attachment 1949730

Just one of many, many overseas sites that don't work properly on these premium FTTH services.
I'd love to know how my router is possessed, to have the cognitive ability to say "OK TODAY WE THROTTLE ANY SITE OUTSIDE OF ZA"
Click to expand...
Just bypass the router to test? If its the same then it can't be the router right.
 
EmmanuelGoldstein said:
It's none of those things. It's been going on for the past two years. It's Octotel.
Click to expand...
Octotel is a layer2 provider, how would they have an effect on images loading on a website? Unless it is MTU related.
 
PBCool said:
Octotel is a layer2 provider, how would they have an effect on images loading on a website? Unless it is MTU related.
Click to expand...
overseas stuff = DOG SLOW
local stuff = FAST
Some sites in Asia take like 2-3 minutes to load.
Anything outside of RSA and not on a CDN is slow, dog slow...
 
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