rain 5g billing

  1. S

    R4966 in arrears for a service that's been offline for almost 2 years now

    Good day Please help me understand this. I moved to the rurals a while back. Then I stopped using rain because according to me it's a pay as you use service. Before I canceled Rain if I didn't pay they would cut off services until I pay. Then all of a sudden 2 years later I'm charged R4966 for...
  3. dorinda

    Account not being updated

    I gave made 2 payments that is not refelcting in my account and on the app saying now cant pick up my payments. I made the payments from the app it self
  4. S

    Has anyone been able to hit a data limit on Rain 5G?

    Has anyone been able to hit a limit on Rain 5G? Had a bunch of family over and used a considerably large amount of data, just wanted to know from others based on their experience. PS - I never seem any slow down on streaming, downloads or torrents etc.
  5. A man

    Worst ISP in South Africa

    Ive been with rain for too long(Rain one), ive never been with a worse ISP. They throttle your connection until you phone them, suddenly its faster. They refuse to give you an outdoor router if you need one. They don't call you back when they claim they would, they never send the mythical...
  6. GeeBeez

    Rain Bullying

    @rain_mobile @rain_networks is now bullying me via PM. They want me to pay supposed "due" bills for a service that has not been used in the last 2-3 years. How can we owe anything when we cancelled the service and they never even sent an email or tried to debit my account. It really shows the...
  7. GeeBeez

    Rain Cancellation

    My underaged son Just received an email from rain telling him that we owe them money and he has been handed over to easton berry and ass. @rain_mobile @rain_network I phoned rain, who has no coverage in our area and was told that I may not talk to the accounts department as they, today 24...
  8. dorinda

    Broken router - no response

    My router has been broken since sunday. The whole weekend it was giving issues with connection with no internet available. I have reported on sunday when router died that its not working. I have phoned uesterday and today but only saying that the relevent department will contact me. I have...
  9. J

    Rain canceled subscription in Jan but money deducted agin this month

    I canceled my rain subscription in January and the deducted saying it was supposed to be deducted as we pay for internet at the end of the month..that was Jan..now it's February we moved to a new internet company ..they still deducted money from my account for a canceled subscription..this is...
  10. T

    Rain network off

    Anyone knows how to get their rain backup and after making manual payment? I was not notified that my debit order did not go through.
  11. A

    Rain cancellation not actioned

    I cancelled my rain subscription a month ago and this morning they started deducting money from me - give me back my money and cancel it asap! This is not on!
  12. D

    Rain is USELESS

    Hey Rain, please connect your phone services. I've tried calling atleast 20 times today. In the beginning I got through to your automated response but with no answer and eventually your number just stopped working. It doesn't even dial now. I've sent through so many cancelation requests, first...
  13. T

    I cancelled my Rain 5G in February and still got billed in April.

    I cancelled my Rain 5G near the end of February, The lady on support told me my last bill would be on the 1st of March, and that my router will be collected. The bill went off on 1 March as I was told. and my router was collected in the first week of March. Fast forward to April, I still got...
  14. A

    RaIN the worst -No service a week now

    Rain is a prepaid internet service. So we have a monthly debit order set up that wasn't pushed by them. Turns out we 2 months behind on a PREPAID (how even) service anyway paid about due. Phoned multiple times like 5 times constant follow up and our payment is still not allocated and so called...
  15. D

    Rain charged me extra. I am requesting for callback but no one called me back

    I used rain's latest promotion to get 5G network. It all works fine but they charged me extra for the first month. I requested a callback to enquire about it but no one called me back. It has been 2 months and all my callback requests are unanswered. How do I get in touch with these guys? They...
  16. N

    I need my refund From RainSA

    I've been using Rain's unlimited 5G Router for a couple of months, until it started connecting only when it felt like it , I'm WFH therefore I could not afford downtime so I end up having to spend more money for a different network so I can work whilst Rain still deducts full amount yet no...
  17. T

    3 Days to sort a billing issue

    My account reflects that l owe R1744 instead of R795, l have been trying to get hold of billing for 3 days now nothing has been done.
  18. N

    Unauthorised w

    Today I received a message saying rain took R411 from my account. But what bothers me is that the payment date I chose doesn’t correspond with the message and I never authorised automatic payments as I always went and paid in the website my self Not happy at all
  19. Y

    Rain 5G Premium but speeds for Home Package

    Hi , Did anybody else experience a downgrade to their Premium 5G package? I am on Premium package and supposed to have higher speeds which I used to get but for two weeks now the DL/UL is not going above 30Mbps which is what their home package is for. Rain support as always is useless.
  20. V

    How does Rain 5G Billing work @rain please can you contact me.

    Good Day can anyone explain the first two months billing with the Rain 5G packages? I signed up for Rain 5G standard on the 23rd December/ I got the black Friday special for R479.00 for first three months. I paid upfront for the first 30 days which ended on the 28th January 2021. So according...
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