@rain_mobile

  1. O

    Password Reset Link

    Hi, I need assistance with logging into my Rain account. I have already submitted a password reset request on the website, but I have not yet received the email. I also reached out via the WhatsApp channel, but that did not work. Please email me the password reset link for my account, as I...
  3. R

    Billed for a SIM I did not request.

    Happy new year all. I have not used rain in years, however I was shocked to see that I have outstanding bills (3 months) with rain for non-payment on a SIM I never requested. Am curious as to how this is possible without my consent or authorisation, as all my relevant accounts (e-mail/google)...
  4. HSilinda

    Rain 5g

    my rainone router is not working, I tried contacting the support team but I did not receive any help, I tried logging into the website it appears that the router does not detect the sim . And my payment date keeps on changing every 4 months which is something that I dont understand .Please help...
  5. RainUser007

    Frustrated rain user

    Good day, Please note that I am not receiving replies to my complaints and cannot get through to your call centre. I have cancelled this service last month and was debited again for something I am not using, please refund my account immediately as this debit on my account was without my consent.
  6. A

    Rain keep deducting even after I have cancelled @Oct the subscription

    I cancelled the subscription but still got deducted and I have the next billing date
  7. R

    Rain continues to help themselves to my bank account

    Who does one report RAIN to? I cancelled a new service with them as it never worked but they made sure to bill me - what a mission to get the credit back imagine. The unit and sim cards were returned yet they are helping themselves to my money for something I do not have and is in their...
  8. N

    Billing issue

    Good day rain please assist I made a payment on the 28th of last month and now my service is suspended again even though I payed. Please urgently assist in restoring services it’s been more than 20 hours now with out internet access @Rain
  9. P

    Stuck on facial recognition page

    I have been stuck on the facial recognition page to RICA a Rain sim with no solution in sight. It seems the only way to fix an issue with RAIN is through public forums. So any assistance on how to go forward please.
  10. F

    Assistance with numerous failed live recognition

    I have been struggling for 3 days with the live face recognition. I have sent numerous emails because of this but I have not received a response nor assistance. Can someone from rain network please assist me or can I get a full refund of my money cause I paid the full R479 for the unlimited data...
  11. A

    No Network on Rain 5G

    For the past 2 weeks my rain 5G router keeps losing network for hours, at any time it just loses connection. It's really bad because I have to be on video calls almost half the day. I have been trying to talk to one of rain people from the twitter handle to the website own to here no one has...
  12. E

    Rain sim card has no service

    Hi my rain sim card has not had network since yesterday
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