Billed for a SIM I did not request.

[Raezimian]

Happy new year all.

I have not used rain in years, however I was shocked to see that I have outstanding bills (3 months) with rain for non-payment on a SIM I never requested. Am curious as to how this is possible without my consent or authorisation, as all my relevant accounts (e-mail/google) seem to be 100% secure without any breaches.

I have had no luck contacting rain either. I tried WhatsApp but when there's a response it's simply an endless loop of *go here to cancel your account* or *pay your outstanding bills to continue*. Very frustrating.

Obviously I refuse to pay for a SIM that someone else has clearly been using, but more importantly I want my entire account scrapped as I fear it will impact my credit rating if it hasn't already (waiting for a new report).

 

[rain_mobile]

Happy new year all.

I have not used rain in years, however I was shocked to see that I have outstanding bills (3 months) with rain for non-payment on a SIM I never requested. Am curious as to how this is possible without my consent or authorisation, as all my relevant accounts (e-mail/google) seem to be 100% secure without any breaches.

I have had no luck contacting rain either. I tried WhatsApp but when there's a response it's simply an endless loop of *go here to cancel your account* or *pay your outstanding bills to continue*. Very frustrating.

Obviously I refuse to pay for a SIM that someone else has clearly been using, but more importantly I want my entire account scrapped as I fear it will impact my credit rating if it hasn't already (waiting for a new report).

Hi Raezimian

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

Thanks, rain

 

[Raezimian]

For the 2nd time here, and maybe the 5th time across all communications with you guys - do not call me, I cannot answer... I can provide all the information you need via whatsapp or e-mail.

Seriously I'm not trying to be difficult but I legitimately have extremely limited time owing to the nature of my work, I can't be on a call for 10+ minutes, often not even 5.