vuma customer service help!

  1. W

    Intermittent packet loss

    Good day For the past two months I'm having intermittent packet loss between 7pm and 9pm daily. Numerous tickets logged with Afrihost and Vuma and being told everytime the line is refreshed it will work but same problem persists. New ONT was installed by Vuma on Monday 11 May 2026 but still...
    • Wilhelmc
    • Thread
    • @vumatel afrihost afrihost & mybroadband vuma connection issues vuma customer service help! vuma reach vumafibreline vumatel vumatel broken fibre vumatelreach
    • Replies: 78
    • Forum: Fibre Networks
  3. K

    Vuma, line cancellation for no apparent reason and now not assisting to get reinstated ?

    Hi All, On Tuesday, 12 December we received a strange call directly from Vuma saying that they had received a cancellation request from our ISP for our line and asked us to confirm. We categorically stated that we did NOT want our line to be cancelled. We contacted Vodacom immediately...
    • Kavish.T
    • Thread
    • vuma connection issues vuma customer service help! vuma installation vumafibreline
    • Replies: 38
    • Forum: Fibre Networks
  4. I

    Should I have to dig myself?

    I ordered fibre and obviously its Vuma . However with the ISP its been a breeze but Vuma sent an installation team who came out and told us to dig up our own trench in order for them to install my fibre line ? They claim no one on the property has a line( but the main house does have a fibre...
    • Itzbellah
    • Thread
    • vuma vuma customer service help! vuma installation vumafibreline
    • Replies: 16
    • Forum: Fibre Networks
  5. R

    WEBAFRICA/VUMA - Massive problems getting any service for a broken connection

    Can anyone advice how i can actually get ANY assistance from this provider without being told to re-set the router. I have been without internet for days - it worked for half a day - then stopped again
    • richardlang17
    • Thread
    • vuma connection issues vuma customer service help! web africa customer service web africa problems
    • Replies: 2
    • Forum: Fibre Networks
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