0800 375 375

Well this morning I tried again to query the status of my fault. I almost fell of my chair when the phone was answered after about 15 minutes only to get the following

to be told by the operator that i must call 0800 375 375 for adsl faults and must use option 1 not option 2 even if i want to query an existing fault ????????????? Goodbye

%%%% Them when you phone 0800 375 375 they clearly instruct you to use option 2 to query a fault:mad:
 
Moklet, I dunno if youve seen my site

I have been contacted by various Telkom people and one of them has kindly offered to to try help get resolution and meaningful feedback if he can have:
Contact details, ADSL/Circuit/Telephone number, Ref number and a brief description of problem.

I dont want to make his email address public but if you email me or PM me that info I will gladly pass it on to him.
 
My fault reporting suggestion

Hi guys

I have been experiencing the same "symptoms" regarding the help desk number. I noticed elsewhere on this that Telkom's CEO's e-mail address was published.

Why not report the fault directly to him, something along the line of "Due to unacceptable response times of the helpdesk staff, I would like to report the following fault"

I am sure somebody will pay attention, and hopefully act on it when the mailbox starts filling up with fault reports.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X