1 Telkom Connect not connecting

[Mentalchaoz]

I have tried to connect to 1 Telkom Connect and 1 Telkom Guest through various shopping malls in Joburg. Been to Bedford Center, Eastgate, Sandton City, and for both hotspots, they just show connecting, then dropped.

I'm using a tellkom mobile contract with unlimited WiFi hotspot as part of the package. I have also read through couple of guides regarding how to connect to the hotspot.
What I did was selecting EAP method to be SIM and connect with Huawei P8 lite. Apparently it didn't help.A

Can anyone please tell me if I did anything wrong or missed some authentication somewhere?

Thanks.

 

[dullusb]

I also had issues but seemed to have sorted them out
What you need to do is register on the portal once logged in go to my subscriptions select your uncapped package phones number and click fetch once the data loads go down to set wifi password and set a password wait for it to say password set successful once done take down the your telkommobile number phone number when you get to a Hotspot assuming you have an android device click on "1 telkom connect" and than click modify network config under authentication type select PEAP; under identity put your telkom mobile number and add @telkommobile.net after the number as if it's an email address put in your wifi password that you set after you logged in earlier and you should be good to go

 

[dullusb]

If you have ios there is an additional step of registering a certificate which you can find somewhere in the telkom subforum

 

[Mentalchaoz]

If you have ios there is an additional step of registering a certificate which you can find somewhere in the telkom subforum

Hi, thanks for the input. I forgot to mention that I'm using Huawei P8 lite.

 

[Mentalchaoz]

This is just to close the topic and maybe will help many people out there.

I have 2 Sim cards in my phone and the 4G signal as well as the data goes through the Telkom Sim. However, my voice and SMS goes off from the MTN Sim. That's why I couldn't get authenticated with the Wi-Fi hotspot.

As soon as I switched over, it just worked. Thanks for all the input.

 

[Dee96]

I also had issues but seemed to have sorted them out
What you need to do is register on the portal once logged in go to my subscriptions select your uncapped package phones number and click fetch once the data loads go down to set wifi password and set a password wait for it to say password set successful once done take down the your telkommobile number phone number when you get to a Hotspot assuming you have an android device click on "1 telkom connect" and than click modify network config under authentication type select PEAP; under identity put your telkom mobile number and add @telkommobile.net after the number as if it's an email address put in your wifi password that you set after you logged in earlier and you should be good to go

Hi All

I have done this per the Telkom site but it still says connecting.

Any advice

 

[dullusb]

Hi All

I have done this per the Telkom site but it still says connecting.

Any advice

Do you have a dual sim phone

 

[Dee96]

ok so I will clarify. The phone has no sim in it yet.

I intended to use it as a secondary device.

What I have done is log onto the Telkom site.
I have set the password for secondary device.
Then at the wifi hotspot, I have selected 1 Telkom Connect.
I have set it to EAP-PEAP and CA certificate is unassigned.
Username is [email protected] where x is the cell number.
I have entered the password chosen above and it just says connecting then reverts to the settings page.
Has anyone got it to work with a secondary device?

 

[Dee96]

ok so I will clarify. The phone has no sim in it yet.

I intended to use it as a secondary device.

What I have done is log onto the Telkom site.
I have set the password for secondary device.
Then at the wifi hotspot, I have selected 1 Telkom Connect.
I have set it to EAP-PEAP and CA certificate is unassigned.
Username is [email protected] where x is the cell number.
I have entered the password chosen above and it just says connecting then reverts to the settings page.
Has anyone got it to work with a secondary device?

have you resolved this