I Phoned them. They a bunch of idiots - says their site might say 10mbs, but it doesn't mean the exchange is ready yet. Could be a few days - weeks and it should automatically be up and running. Yeah right!
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10mb line from Telkom
- Thread starter Shads
- Start date
techead
Honorary Master
ISP cash cow
Executive Member
Hehe preaching to the converted here..
techead
Honorary Master
MickeyD
RIP
Phone back and ask them EXACTLY why you cannot get 10Mbps.
Is your port on a 10Mbps enabled DSLAM?
Is it due to lack of ADSL2+ ports on the DSLAM?
How many DSLAMs are in your exchange?
If more than one, why can they not move you to a 10Mbps enabled DSLAM?
Is it due to the condition of your copper cable connection?
Is it due to the length of your copper cable connection? (distance to DSLAM)
If it is any of the above (except the last one) then demand that they give you a ref number as you demand 10Mbps service as advertised and confirmed on their website or else they are in contravention of the CPA.
Do not let the call centre agent BS you. As soon as they start spluttering ask to speak to the call centre manager. If they argue, refer them to their own Code of Practice: http://www.telkom.co.za/general/termsandconditions/downloads/standard/Code_of_Practice.pdf
Is your port on a 10Mbps enabled DSLAM?
Is it due to lack of ADSL2+ ports on the DSLAM?
How many DSLAMs are in your exchange?
If more than one, why can they not move you to a 10Mbps enabled DSLAM?
Is it due to the condition of your copper cable connection?
Is it due to the length of your copper cable connection? (distance to DSLAM)
If it is any of the above (except the last one) then demand that they give you a ref number as you demand 10Mbps service as advertised and confirmed on their website or else they are in contravention of the CPA.
Do not let the call centre agent BS you. As soon as they start spluttering ask to speak to the call centre manager. If they argue, refer them to their own Code of Practice: http://www.telkom.co.za/general/termsandconditions/downloads/standard/Code_of_Practice.pdf
techead
Honorary Master
tell me, what speed line are you running at the moment?
MickeyD
RIP
I have 2 lines, 1Mbps and 10Mbps. Both work as paid for!
Sebastian.s1994
Well-Known Member
I have a Mweb 4mbps Uncapped line, My line is syncing at 4096kbps. Im getting 3.3mbps max on my line but would the speed increase if I upgare my line to 10mbps and still
have 4mbps account???
have 4mbps account???
crackersa
Honorary Master
Well, i just got a reference number as i have been waiting a month for my port to be upgraded from 6mb to 10mb. let's see where it goes from there 
but i would recommend getting a reference number like MickeyD stated.
but i would recommend getting a reference number like MickeyD stated.
Well, i just got a reference number as i have been waiting a month for my port to be upgraded from 6mb to 10mb. let's see where it goes from there
but i would recommend getting a reference number like MickeyD stated.
What number did you dial, if I may ask? There's so many numbers!