1st already,still can't get connected!!!

Cause they are virtually a one man show. But...MR Beep is very helpful and is always willing to go out of his way for his clients but he doesnt have much help I dont think. Webafrica has brilliant 24/7 support too. That has helped me bigtime in the past. The offer support by phone, email and even MSN, ICQ etc :) its nice to have people there when you need them the most.

Mr Beep does offer a cellphone number for weekend support. Its in the openweb forum I think.

Style
 
Sent them a email,got reply said haven't received my proof of payment,but I am on debit order.
I am a little bit disappointed,Mr Beep.
 
OpenWeb is NOT one man show.

We have staff in Cape Town and in Durban.

Guang, your credit card expired, thus it was rejected by our processing department. How is that OpenWeb's fault?
 
We offer after hours email and MSN support.

I really dont think our support is that terrible.

Style said:
Cause they are virtually a one man show. But...MR Beep is very helpful and is always willing to go out of his way for his clients but he doesnt have much help I dont think. Webafrica has brilliant 24/7 support too. That has helped me bigtime in the past. The offer support by phone, email and even MSN, ICQ etc :) its nice to have people there when you need them the most.

Mr Beep does offer a cellphone number for weekend support. Its in the openweb forum I think.

Style
Click to expand...
 
I love how people are always wrong and MrBEEP proves them wrong :)
 
rofl yea

well mrbeep i used to think openweb was dodgy man

but i got this 30 gig local account and its just as fast :)

i found your service to be awesome in actual fact :)
 
Thank you for the interesting, but kind words.

lol

killadoob said:
rofl yea

well mrbeep i used to think openweb was dodgy man

but i got this 30 gig local account and its just as fast :)

i found your service to be awesome in actual fact :)
Click to expand...
 
MrBEEP said:
OpenWeb is NOT one man show.

We have staff in Cape Town and in Durban.

Guang, your credit card expired, thus it was rejected by our processing department. How is that OpenWeb's fault?
Click to expand...

hehe, Mr.Beep has spoken. Mr.G now laughs
Nice one :)
I like OpenWeb, they awesome. Hence my contstant recommendation on the "What ISP should I choose?" thread.
 
MrBEEP said:
We offer after hours email and MSN support.

I really dont think our support is that terrible.
Click to expand...

At no point did I say that your support was anything less than great. In fact I gave you kudos Mr Beep. You gave me great support when I was your client, but its the lack of a credit card facility and ease of use that is holding your company back slightly. I and many others prefer the ease of using credit cards. Its a mission to go and run to the bank and deposit money and send a proof of purchase, little things to complicate our already complicated lives. I would rather pay a bit extra. At the end of the day, people will take the easiest, shortest and fastest route available to them. If Openweb had credit card facilities, they would double their client base within a month Im sure. I am aware of the cost of the facilities, but if thats what you need in order to take your isp to the next level you gonna have do it. :)

I am one of your biggest admirers for everything you have done for the ADSL scene in SA, and I will follow your companies developments closely.

Style
 
Hey Style,

Thank-you.

We are planning a few very interesting developments that we will be thrusting upon the lazy ISP world shortly.

This space requires watching.

MrBEEP

Style said:
At no point did I say that your support was anything less than great. In fact I gave you kudos Mr Beep. You gave me great support when I was your client, but its the lack of a credit card facility and ease of use that is holding your company back slightly. I and many others prefer the ease of using credit cards. Its a mission to go and run to the bank and deposit money and send a proof of purchase, little things to complicate our already complicated lives. I would rather pay a bit extra. At the end of the day, people will take the easiest, shortest and fastest route available to them. If Openweb had credit card facilities, they would double their client base within a month Im sure. I am aware of the cost of the facilities, but if thats what you need in order to take your isp to the next level you gonna have do it. :)

I am one of your biggest admirers for everything you have done for the ADSL scene in SA, and I will follow your companies developments closely.

Style
Click to expand...
 
MrBEEP said:
OpenWeb is NOT one man show.

We have staff in Cape Town and in Durban.

Guang, your credit card expired, thus it was rejected by our processing department. How is that OpenWeb's fault?
Click to expand...
.

Hi MrBeep,my credit card is not expired,it expires in August 2008.I don't know what is wrong.

I have set another debit order on my another account,and have paid for usage of this month.Please check it out.

It not your fault Mr beep,but neither mine.

Your quick reply make me feel better at least.

Keep it up,Mr Beep,I will be continuing support you.
 
MrBEEP said:
Hey Style,

Thank-you.

We are planning a few very interesting developments that we will be thrusting upon the lazy ISP world shortly.

This space requires watching.

MrBEEP
Click to expand...

Youre very welcome Mr Beep,

consider the space watched :)

Style
 
I've been with openweb for a few months now and the service has been great.....no complaints yet. :)

Once again, thanks Mr BEEP;)
 
o what i meant mr beep came out wrong as i was reading lol

i thought IS was dodgy not your company hahaha
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X