2.2GB data on card and "capped" message

i.got~issues

i.got~issues

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Sigh

Have 2.2GB available and cannot use it as all I can get is the "account capped top-up" message.

So frustrating.

Sunday too... so support has all but vanished. Will need to phone their JHB number from my cell.

Grrrrr
 
I have the same problem. Phoned support and even they couldn't fix it. Supposedly MTN will do something but so far nothing.

I use this Afrihost Mobile data as a backup for my normal internet which is down. So I'm just screwed today.

Oh and that thing where you send an sms to Afrihost and then they phone you back? It's a lie.
 
The whole day. Still showing as capped even though I have lots of data left. Afrihost support can't fix it. Piss poor.

The only reason I'm still with Afrihost is because unlike other hosts they refuse to pay out my affiliate money and I have to make use of their services. Services that often don't work.

I don't know how people can make use of them. They should be ashamed of themselves. Their hosting, their mobile data... miles behind other companies.
 
Last edited:
I've been having the same problem every month for nearly a year now. Everytime I will have lots of data available. From October we have another Afrihost mobile simcard for my son. Guess what ? He contacts me on friday night to tell me that he gets a message that all the data has been used but in actual fact there is still 7.8Gb available.

I don't know why they cannot sort this problem out. Surely there must be something they can do to prevent this.
 
i.got~issues said:
Sigh

Have 2.2GB available and cannot use it as all I can get is the "account capped top-up" message.

So frustrating.

Sunday too... so support has all but vanished. Will need to phone their JHB number from my cell.

Grrrrr
Click to expand...

:(

Are you still getting that error message?
 
SlowInternet said:
I've been having the same problem every month for nearly a year now. Everytime I will have lots of data available. From October we have another Afrihost mobile simcard for my son. Guess what ? He contacts me on friday night to tell me that he gets a message that all the data has been used but in actual fact there is still 7.8Gb available.

I don't know why they cannot sort this problem out. Surely there must be something they can do to prevent this.
Click to expand...

This has definitely been a priority for us to resolve this issue permanently, hopefully this won't be a re-occuring within the next week.
 
AfriGenie said:
:(

Are you still getting that error message?
Click to expand...

Hi AfriGenie

I don't know... haven't tried using it again since the error message.

The error occurred just when this service was needed the most... and persisted making the service useless at this time.
Initially even topped up thinking it had been capped, but then realised it was for nought.

After struggling for about an hour, gave up. I have no time for trying to struggle to get hold of support on a cellphone on a Sunday via a landline number... emailing from a phone sux too.

Would be great to have a direct link in the ClientZone to support next to the service itself that one can query directly and that gives support all the client details and the package that needs to be looked at.
Would negate having to try and toggle between screens on a phone and trying to copy and paste.

Anyway.

Thanks for replying... will test sometime and see.
 
Testing now... seems fine despite bad signal today.

5743355175.png


Showing Axxess as ISP now ... used to be Afrihost... Afrihost is setup as APN.

This new and normal?
 
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