claraform
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- Joined
- Jul 20, 2023
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Edit: I know I know, I made a typo in my title and I don't know how to edit it 
life is hard.
I'm reaching out to share my recent frustrating experience with Afrihost's relocation process and to seek advice or assistance if possible.
On June 23rd, I submitted a relocation order to transfer my services to my new location, expecting a smooth transition. However, upon moving into my new place on July 1st, I discovered that the ONT had been removed by the previous tenants, which required me to change my order for a new installation.
Since then, I have been trying to resolve the issue with Afrihost support. I initially requested my order to be changed to an installation relocation order, but it seems that this change was not implemented as promised. Instead, my order was mistakenly changed to a "migrate-in" order, causing further delays and confusion.
Throughout the past three weeks, I have repeatedly reached out to Afrihost support through various channels, seeking updates on my order's progress. Unfortunately, the responses I received were repetitive, poorly written, and failed to address the actual problem. I've been told that they are waiting on Octotel to do address clearance and release the line being locked from a previous ISP but as of today, it has been 20 days since I submitted my relocation order, and I am still without a fibre connection despite continuing to pay for the service.
It has been a frustrating journey and has severely impacted my ability to work. I'm reaching out to the community as a last resort in the hope that someone might have some advice or insights that could help expedite the installation of my fibre line.
If anyone has faced a similar situation or has any suggestions on how to escalate this matter effectively, your assistance would be greatly appreciated.
life is hard.I'm reaching out to share my recent frustrating experience with Afrihost's relocation process and to seek advice or assistance if possible.
On June 23rd, I submitted a relocation order to transfer my services to my new location, expecting a smooth transition. However, upon moving into my new place on July 1st, I discovered that the ONT had been removed by the previous tenants, which required me to change my order for a new installation.
Since then, I have been trying to resolve the issue with Afrihost support. I initially requested my order to be changed to an installation relocation order, but it seems that this change was not implemented as promised. Instead, my order was mistakenly changed to a "migrate-in" order, causing further delays and confusion.
Throughout the past three weeks, I have repeatedly reached out to Afrihost support through various channels, seeking updates on my order's progress. Unfortunately, the responses I received were repetitive, poorly written, and failed to address the actual problem. I've been told that they are waiting on Octotel to do address clearance and release the line being locked from a previous ISP but as of today, it has been 20 days since I submitted my relocation order, and I am still without a fibre connection despite continuing to pay for the service.
It has been a frustrating journey and has severely impacted my ability to work. I'm reaching out to the community as a last resort in the hope that someone might have some advice or insights that could help expedite the installation of my fibre line.
If anyone has faced a similar situation or has any suggestions on how to escalate this matter effectively, your assistance would be greatly appreciated.
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