20Gb bundle mess!

sjm said:
To me common sense says that if you order a product and then realise you made a mistake and return it without using it in any way you are eligible for a refund (minus a reasonable re-stocking fee or whatever). I'm sure the CPA will also cover this situation.

You should be able to cancel and get it taken off your bill.
Click to expand...
Good point.
 
So, I got a callback from Vodacom today saying that they would reverse the bundle and there would be no charge. If they do as they say (next billing run) they will have gained a client for life for the excellent service.
 
Excellent service? All they did was unravel the knot they tied you into in the first place.
 
Sinbad said:
Excellent service? All they did was unravel the knot they tied you into in the first place.
Click to expand...

The OP admitted that the price he saw on the system was the normal price and not the R499.00 and he still bought it. But, I am glad to hear that he has been sorted. Just keep a eye out for the credit note on your bill hey to make sure it reflects.
 
On a side note.
I have a 2GB+2GB package. When I log into MyAccount, it says the account is R 348 something. That is without me using a single byte of the package. Then the discount comes into effect and I'm left with R149 to pay.

SO, you can't trust the Vodacom's website info.

I can understand when someone buys the 20GB package thinking it may be the pre-discount price.
 
Xperia said:
Hoping like all heck someone can help me here.

Went to www.vodacom.co.za website to buy myself a data package as the R2/Mb has been seriously hurting my bank account.
Logged on to my account, noticed the 20Gb for R499 and thought that would do nicely!
Clicked the advertisement and it took me to another page that stated I could *111#, send an sms or activate online, so I clicked activate online.
I noticed that the 20Gb bundle still stated R3600.00 but I figured Vodacom probably hadn't updated the website (it wouldn't be the first time)
So I happily clicked purchase..
Then I noticed my "bill so far" R3850.00

I called 082111 to inquire and the guy on the other side informed me that it's only for pre-paid and top-up...OMFG

I asked him to please reverse the purchase and he stated bluntly that it is impossible. Even if he deactivated the purchase and i didn't use any of the bundle, I would still be paying R3600.00

So yeah, to be frank, I am screwed! There's no way in heck I can pay for that purchase, it is my entire salary!

I admit that I should have been more careful but (I was excited by the promotion) surely someone can help me out here?
I don't know what to do!! :(
Click to expand...

Hi Xperia

Can you kindly send me your number , i would like to have a look and see where i can assist.

Regards

VD
 
Xperia said:
So, I got a callback from Vodacom today saying that they would reverse the bundle and there would be no charge. If they do as they say (next billing run) they will have gained a client for life for the excellent service.
Click to expand...
You are very lucky man, I would thank whoever helped you, by name on mybb.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X