20mb VDSL is a myth?

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So I asked to be moved to VDSL 20mb last week Wednesday. My line and my area supports it so I bought my router and phoned telkom, who manages my line, and asked to be moved to 20mb VDSL. The woman on the other end told me it would take anywhere from 24 - 72 hours, there would be no break in my connection and that I would receive an sms when it was fulfilled.

Well 72 hours is gone, I've got no sms and my router is connecting via ADSL2+ modulation. Yesterday I called and was on hold for 42 min before someone answered before I was transferred to another department (activations) only to be told I'm on vdsl. I know this can't be true because when I force my router into vdsl mode only I get no dsl link. I tried explaining it to her and the call mysteriously dropped.

I joined telkom web chat today hoping to avoid the horrendous wait times and got through to Neville who said this:

11:01:01 AMNeville: Thank you for contacting Telkom, you are chatting to Neville, how may I assist you?
11:01:52 AM You: Hey there
11:02:07 AMNeville: how can i assist you chris?
11:02:29 AM You: Last week wednesday I contacted the upgrades department and asked to be upgraded to 20mb VDSL.
11:02:38 AM You: They upgraded my profile to 20mb ADSL
11:02:53 AM You: And I just want to get moved over to VDSL
11:03:07 AM You: I have already bought a compatible router
11:03:17 AM You: and my area does support it
11:03:21 AM You: as well as my line
11:03:23 AMNeville: what is the telephone mumber so i can check for you
11:03:29 AM You: 021*******
11:03:46 AMNeville: did they confirm that they have done it
11:04:10 AM You: That they have done what?
11:04:52 AMNeville: ok..it shows that your line is a 20Meg
11:05:03 AM You: Yes but it's not VDSL
11:05:26 AM You: I know because if I force my router into VDSL mode I get no connection
11:05:58 AM You: All that happened was I was upgraded to 20mb ADSL
11:07:55 AMNeville: you are on 20MB that is VDSL
11:08:20 AM You: It is not VDSL. I am still connecting via ADSL2+ modulation
11:08:28 AMNeville: VDSL is 20Meg and 40Meg
11:09:16 AM You: Yes but there is a technical difference between adsl and vdsl. Thats why you need a new router.
11:09:16 AMNeville: ADSL is 10Meg, 4Meg, 2Meg
11:10:30 AM You: Adsl supports up to 24mb.
11:10:39 AM You: But it is not vdsl
11:11:23 AMNeville: yes you are going to need a new router ... that will be the Pace 921VNX
11:12:18 AM You: Nevermind. Thank you for your help.
11:12:49 AM You: Have a nice day

Am I right in thinking that VDSL is a different modulation and that it requires that your line be moved to different port on the exchange to get access to it?

So now I'm asking myself is 20mb VDSL a myth? Can someone else on 20mb VDSL please share how they were moved over.

Any help would be greatly appreciated, even from ISPs. :/
 
The techies always do this, they put you on 20mbps ADSL2+ because they don't have mobile equipment to test VDSL.

Same happened to me, had to get TelkomZA to change the profile to VDSL.

The call centre people don't understand the difference.
 
Jola said:
The techies always do this, they put you on 20mbps ADSL2+ because they don't have mobile equipment to test VDSL.

Same happened to me, had to get TelkomZA to change the profile to VDSL.

The call centre people don't understand the difference.
Click to expand...

Do you mean the TelkomZA on this forum? I sent them a message yesterday and haven't received a reply. :/
 
This happened to me when I upgraded. I eventually found out that I had to activate the line. So I took the order number, went to the Telkom Verify site to activate the line, 5 mins later my modem was syncing on VDSL.
 
KaMoS said:
This happened to me when I upgraded. I eventually found out that I had to activate the line. So I took the order number, went to the Telkom Verify site to activate the line, 5 mins later my modem was syncing on VDSL.
Click to expand...

I saw that too. Although I was worried that if I verify it when I'm not meant to I'd break something.

Should I use:

https://secureapp.telkom.co.za/wholesale-vdsl/customer-service/vdsl-profile-activation.do

Or

https://secureapp.telkom.co.za/ADSLVERIFY_NEW/verifyRequest.do
 
So I moved from 10Mbit to 20Mbit ADSL 2+ (as per my request) and then I called 10210 and asked for them to change me from a 20Mbit ADSL 2+ profile to a 20Mbit VDSL profile and they seemed to know exactly what I was talking about.

I did however need to reverify my line AFTER the change was done, that was a bit tricky as I did not have the order number and it did not let me change. So then I asked the guy to put me onto 20Mbit ADSL 2+, then back onto 20Mbit VDSL and then I was able to verify it, or something along those lines.

I am running 20Mbit VDSL and it is lovely. There most certainly is a difference between 20Mbit ADSL 2+ and 20Mbit VDSL.
Not all areas support VDSL so some areas you are only able to get 20Mbit ADSL 2+ as well :)


TelkomZA is the easiest way to get your line moved across from ADSL 2+ to VDSL.
 
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