24h delay to activate new ADSL connection?

[Foxhound5366]

So this morning a Telkom technician arrived to install my an ADSL and landline connection in my apartment (turns out all it required was opening a cover on the wall and connecting the ports into whatever was inside), but to my infinite sadness I arrived home this evening to discover the following two symptoms:
1: We can receive phonecalls but not dial out (phoneline just beeps)
2: The router (a D-Link DSL 2750U) has a little 'i' icon (for Internet I take it) that's flashing intermittently between green and red. The router connects via wifi, but any attempt to access a website reports that there's no internet connection.

Anybody familiar with these symptoms? My wife phoned Telkom earlier today and they explained that because it's a new connection it will apparently take 24 hours for the phone number to be activated to dial out, so is this correct and could it be affecting my ADSL connection too?

I've re-configured my router a couple times and confirmed that my data account is active (through WebAfrica), but I can't help wondering if I've made some basic mistake here ... any thoughts?

 

[Foxhound5366]

PS: I thought it might be that I needed to go to Telkom's ADSL Verify page (because I'd opted for the self-install option), but submitted my phone number and order number and got this message back:

ADSL Verify
Confirmation Message.
Your request for ADSL verification was sent.

Your ADSL Service request has already been processed.

So hmmmm ... back to square one.

 

[cavedog]

If you don't have a adsl filter then the adsl will drop each time you make or receive a call.

That said I doubt it will make the beep when trying to dial out. Did you check what you are syncing at?

Try basic stuff first like plugging only the telephone in and see if it works and only the adsl to see if that works. Go through all the basic steps and after that you can log a fault but sounds like a very strange problem.

btw 24h to activate the line for dialing I never heard such non sense before. My line was able to make calls straight away after the tech left.

 

[Segg]

Affrim, had the same issue when connecting a family members place, I could call in, but they couldn't dial out for about a day. Regarding the DSL, that took 3 weeks because I ordered it through my ISP, and there was a cockup with the order process on their side. Basically when I placed the order (within the hour of copper installation) Telkoms systems showed an order in progress which stalled the DSL order process until I contacted the ISP who re-submitted the order. It took about 1.5 weeks after that to become active

 

[Foxhound5366]

Ok, I'm feeling a bit sheepish now. Half the problem (the internet one) was a mistake I made with the router log-in details. Fixed that, and the internuts immediately started working!

For the record this issue is not connected to the phonecalls not going out (still just the engaged beeping tone whichever number you try to call), but that's just a Telkom billing issue I reckon. We'll get that resolved today.