3 Days now and no internet, device not working

[dewaldhuman]

Got my Rain 5G device and sim card 3 days ago, received the SMS/email saying to put in my simcard and start enjoying the internet.
Tried that and the device keeps on saying "No sim Card"
First day the call centre agent told me that there is additional activation that is required and I must wait, this is after I've gotten the sms saying all is activated and I can start using it.
Since then called multiple times to log the issue and each time they just tell me it's been escalated and there is nothing they can do to help me I must just wait.
No response back from anyone on my issue yet - day 3 now and no internet, but Rain wants me to pay before I can start using it but once they have my money they don't care to resolve the issues.

 

[Jet-Fighter7700]

sim card the right way around?

 

[UrBaN963]

@rain_mobile

 

[dewaldhuman]

sim card the right way around?

Indeed, I have tried the other ways around just in case, but none of them actually go in and lock in place, so reckon it's the right way around when it locks in

 

[rain_mobile]

Hi @dewaldhuman

Please provide me with your email via PM using the following link: https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[RunningFromFat]

Put it in your phone and test

 

[Jet-Fighter7700]

Put it in your phone and test

5g router locked.

 

[Jet-Fighter7700]

When you open the rain app on your phone, does it say "waiting for RICA" or does it show active?

did you get the SMS saying "you have RAIN"

 

[dewaldhuman]

When you open the rain app on your phone, does it say "waiting for RICA" or does it show active?

did you get the SMS saying "you have RAIN"

It shows as active, and yes did get the SMS.

The rain representative phoned me, and they have arranged for a swop of device and simcard on Monday

 

[Lynn46]

Got my Rain 5G device and sim card 3 days ago, received the SMS/email saying to put in my simcard and start enjoying the internet.
Tried that and the device keeps on saying "No sim Card"
First day the call centre agent told me that there is additional activation that is required and I must wait, this is after I've gotten the sms saying all is activated and I can start using it.
Since then called multiple times to log the issue and each time they just tell me it's been escalated and there is nothing they can do to help me I must just wait.
No response back from anyone on my issue yet - day 3 now and no internet, but Rain wants me to pay before I can start using it but once they have my money they don't care to resolve the issues.

I paid up front and have been waiting 48 hours for 5g sim activation and still no luck

 

[PaulGherkin]

I paid up front and have been waiting 48 hours for 5g sim activation and still no luck

Take it back, use CPA clauses.

 

[rain_mobile]

I paid up front and have been waiting 48 hours for 5g sim activation and still no luck

Hi @Lynn46

We have received your PM, we will be in contact shortly

 

[PaulGherkin]

@OP, I was going to suggest using a hammer, but I see they now want their crappy hardware back, and will not hesitate to put their pitbull lawyers onto you