rain 5g

We've received a report from a Rain 5G Premium customer who claimed that turning off the TR-069 Management Setting on his 5G router resulted in his download speeds increasing significantly. He first noticed this after he tried to use the router for his home Wi-Fi network on his new fibre...

Anyone here with issues today? Looks like I am no longer able to connect to the tower I used to, Even when forcing the connection, From the Rain website, I am also no longer able to see any of the other towers, During initial setup, Rain engineers were on site and found that the tower I am...

Hi guys, I was wondering if anyone has been experiencing High Ping when they run a Speed Test or High Latency in games? This past week, even today which is worse than other days my ping has been high making gaming online an inconvenience. I've been forced to restart my router every 12 mins to...

So I had rain 5G premium for few months now - was great. Now for the past month, my router refuses to connect to any 5G tower whatsoever. Once in a while it might connect to one, but then next day it will be back to 4G. Please sort this out. I'm done resetting the router, moving it around...

So all of the sudden you guys charge me for my day time usage and billed it to my off peak usage data when I was using my phone within the time period of 11pm -6pm , and now I am unable to use my data for anything without being told I have used up all my allocated data. Still no response...

So I have been in contact with Rain for a bit now, trying to sort out tower hopping issues as well as some weird speed and stability troubles since changing from NSA to SA. Long story short, an amazing technician came out a week ago and things improved quite a bit. The issues still persist...

I got myself Rain 5G a couple of months ago (The R700.00 package) and it was good for about 4 months, But for the last 6 weeks, My connection is utter garbage with speeds so low that the Speedtest fails every time... I restarted the router last week Tuesday and I finally got my router connected...

I have ordered the Rain Unlimited Home 5G Standard package and also get 30 MB/s Download speed in Cape Town City Bowl. However, when connecting via a VPN (NordVPN) to their nearest server in South Africa, speed drops to 2-3 MB/s which is not what I should get. Usually, the speed drops bei 10-30%...

I have sent numerous emails to rain support as I am not a client personally, however somehow one of the rain clients is using my card details and my account has been debited twice in the last 2 months! I need to remove my card details from the users account and no one is responding to any of the...

Hi, I'm new to this. I had Rain 4G for 3 months. The 4G worked ok, but not fantastic enough to support video calls all day whilst working from home. I decided to upgrade to the Home 5G unlimited (I checked my area and I am covered for 5G). The first day was great! But since then the signal...

I live in an area with large trees and even larger walls. The house I live in is over 100 years old so the walls are thick and I have been struggling to get decent internet. I recently installed a rain 5G router, it is inside the house and the signal is incredible. No matter where I am in...

All was good until a month ago. Since then my access has been shocking. What is worse, is that I have logged at least 10 support tickets over the last 2 weeks. The only response I got was a single generic copy and paste asking me to reboot my router and move it around. No regard was given to my...

Hi guys. So I'm interested in getting rain's unlimited home 5G premium but when I check 5G coverage in my area there does not seem to be any. However, about 3-6 kilometers away, there is 5G coverage and when I do a Network operator search in my current location I can see 65573. According to...

A place to vent out your frustrations about Rain:)

I've submitted a request to cancel my 5G subscription 6 days ago and received confirmation of my request but I haven't heard back from Rain support. I'm posting here in the hope that I can be helped in order to get a refund since it's less than a month since my delivery. What is the best way to...

I've tried reaching out to rain for a while now and have since gotten no feedback other than the one from zendesk, the 5g service is just way too inconsistent, at times it's decent considering how the distance to the tower I'm connected to on certain days and times, on the other days it's just...

Note: I'm not affiliated with, funded or supported, - by Rain. Just a crazed fan with an opinion Foreword What is the correlation between life in September, and the Tech Space? You see the sky darken, you see little flashes of light and before you know it the wind is raging and thunder knocks...

If you have any problems with Rain 4G or 5G please post the problem here. I want to see how many people have problems as a whole, then forward it daily to Rains various top brass in the "Blind" hope that the millions they make goes into sorting out the network systems so we all can at least get...

Anyone else having such a pathetic support service regarding RAIN? I have signed up for the R699 5G package on the 4th of June 2020. Received my Router and Sim on the 5th.... Ever since then the sim has been inactive, after a week RAIN advised that a sim swap will need to take place. Its now...

Have been trying to cancel my 5G with rain but getting no reply on any of my messages.It has been 14days and they have not gotten back to me on any of my messages. I want the 5G to be canceled before the end of the month as I am not using it. Horible service from RAIN!! How do you get in contact...