rain 5g

  1. K

    "Device is currently offline" on Rain 5G

    Hey there guys Ever since getting my Rain 5G, my SIM has simply refused to work. The Rain dashboard says my SIM is active but on the coverage map there's big red text with the message "device is currently offline". And indeed my router is on & from poking around I'm guessing it get some signal...
  2. Jan

    Affordable new Rain uncapped 5G package for R499 per month

    Rain launches cheap 5G package — R499 per month Rain has introduced a new Home Basic 5G service that offers download speeds of up to 25Mbps for R499 per month. It has also increased the maximum speed of its standard package from 30Mbps to 50Mbps, together with a marginal increase in price of...
  3. Jan

    Potch gets Rain 5G before bigger cities

    First town in South Africa gets Rain 5G — ahead of Durban Rain has launched 5G in Potchefstroom in the North West province, ahead of Durban, East London, and Gqeberha. The launch of 5G in Potchefstroom follows an announcement by Rain in May that it plans to cover 5,000 new households with 5G...
  4. S

    Slow upload speed from my router

    My router connects to the 3rd closest tower even though there is a tower just across the street. I am pointing my router towards the tower and still stays on the on further one. This is very frustrating I get 157MBps download and 0,83MBps upload. What’s going on?
  5. Hanno Labuschagne

    Rain 5G Premium TR-069 throttling?

    We've received a report from a Rain 5G Premium customer who claimed that turning off the TR-069 Management Setting on his 5G router resulted in his download speeds increasing significantly. He first noticed this after he tried to use the router for his home Wi-Fi network on his new fibre...
  6. A

    Changes on Rain from the weekend, Locked to bad tower on rain side.

    Anyone here with issues today? Looks like I am no longer able to connect to the tower I used to, Even when forcing the connection, From the Rain website, I am also no longer able to see any of the other towers, During initial setup, Rain engineers were on site and found that the tower I am...
  7. DMaulidi

    High Ping (High Latency In Game)

    Hi guys, I was wondering if anyone has been experiencing High Ping when they run a Speed Test or High Latency in games? This past week, even today which is worse than other days my ping has been high making gaming online an inconvenience. I've been forced to restart my router every 12 mins to...
  8. A

    Router can't connect to any 5G towers

    So I had rain 5G premium for few months now - was great. Now for the past month, my router refuses to connect to any 5G tower whatsoever. Once in a while it might connect to one, but then next day it will be back to 4G. Please sort this out. I'm done resetting the router, moving it around...
  9. K

    Shitty Service, and unreasonable charge

    So all of the sudden you guys charge me for my day time usage and billed it to my off peak usage data when I was using my phone within the time period of 11pm -6pm , and now I am unable to use my data for anything without being told I have used up all my allocated data. Still no response...
  10. X

    Absolute Confusion (5G)

    So I have been in contact with Rain for a bit now, trying to sort out tower hopping issues as well as some weird speed and stability troubles since changing from NSA to SA. Long story short, an amazing technician came out a week ago and things improved quite a bit. The issues still persist...
  11. S

    I'm currently feeling like Rain is taking me for a ****.

    I got myself Rain 5G a couple of months ago (The R700.00 package) and it was good for about 4 months, But for the last 6 weeks, My connection is utter garbage with speeds so low that the Speedtest fails every time... I restarted the router last week Tuesday and I finally got my router connected...
  12. capek

    Rain 5G Standard + VPN: Download Speed Drops by 90%

    I have ordered the Rain Unlimited Home 5G Standard package and also get 30 MB/s Download speed in Cape Town City Bowl. However, when connecting via a VPN (NordVPN) to their nearest server in South Africa, speed drops to 2-3 MB/s which is not what I should get. Usually, the speed drops bei 10-30%...
  13. G

    HORRIBLE Customer Service

    I have sent numerous emails to rain support as I am not a client personally, however somehow one of the rain clients is using my card details and my account has been debited twice in the last 2 months! I need to remove my card details from the users account and no one is responding to any of the...
  14. C

    Rain 5G Unlimited - Keeps Dropping signal

    Hi, I'm new to this. I had Rain 4G for 3 months. The 4G worked ok, but not fantastic enough to support video calls all day whilst working from home. I decided to upgrade to the Home 5G unlimited (I checked my area and I am covered for 5G). The first day was great! But since then the signal...
  15. Evil-Twin

    Rain 5G. I am impressed!

    I live in an area with large trees and even larger walls. The house I live in is over 100 years old so the walls are thick and I have been struggling to get decent internet. I recently installed a rain 5G router, it is inside the house and the signal is incredible. No matter where I am in...
  16. S

    RAIN 5G signal, service and attitude is terrible. Who has had luck with a quick cancellation?

    All was good until a month ago. Since then my access has been shocking. What is worse, is that I have logged at least 10 support tickets over the last 2 weeks. The only response I got was a single generic copy and paste asking me to reboot my router and move it around. No regard was given to my...
  17. Lebogang95

    Advice Required: Worth using Rain 5G in non 5G area ?

    Hi guys. So I'm interested in getting rain's unlimited home 5G premium but when I check 5G coverage in my area there does not seem to be any. However, about 3-6 kilometers away, there is 5G coverage and when I do a Network operator search in my current location I can see 65573. According to...
  18. AdenZAR125

    Rain, rain, go away and don’t Come back...

    A place to vent out your frustrations about Rain:)
  19. F

    Rain 5G cancellation

    I've submitted a request to cancel my 5G subscription 6 days ago and received confirmation of my request but I haven't heard back from Rain support. I'm posting here in the hope that I can be helped in order to get a refund since it's less than a month since my delivery. What is the best way to...
  20. 1

    rain 5g too inconsistent, please cancel my subscribtion

    I've tried reaching out to rain for a while now and have since gotten no feedback other than the one from zendesk, the 5g service is just way too inconsistent, at times it's decent considering how the distance to the tower I'm connected to on certain days and times, on the other days it's just...
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