Rain One SIM Issue – No Network for 9 Days

[MYsiTIn]

I signed up for the Rain One Home package and received it with two SIM cards. I only used SIM 1 initially, and didn’t activate SIM 2 for about a month — it ended up expiring.

I contacted Rain and they sent a replacement SIM for SIM 2, RICA'd and confirmed activation, but it’s been 9 days since I received it and the SIM still has no network signal.
I’ve contacted the call centre multiple times and they keep saying the switch-over is still being processed, but there’s been no progress or update since and the technical team never calls. I have called the call centre maybe 20 times in the last 9 days.

Would appreciate any help or escalation — 9 days without service on a paid product is unacceptable.

 

[rain_mobile]

Hi @MYsiTIn

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[MYsiTIn]

Resolved within 24 hours. Fantastic @rain_mobile. Pity I wasted so much time with your call centre, no movement happened from it.

 

[Ernabr]

Resolved within 24 hours. Fantastic @rain_mobile. Pity I wasted so much time with your call centre, no movement happened from it.

Seems Rain might as well close their "call centre" and onl,ly use this forum for support?