3G data tariffs - feedback from Vodacom

It is great that Vodacom are listening - after all, it's good market research to see what "the IT geeks" are saying about product pricing.

Unfortunately, I don't see a reduction of the 3gig package cost, but rather an introduction of more packages. It is very good to see Vodacom actively seeking to lower the cost per MB however. (I think - see end of this post)

As so many people have pointed out, South Africa is one of the most costly places for broadband and I find it hard to believe all the excuses that are bandied about - it's difficult to believe when less advanced countries with less advanced infrastructure are getting broadband cheaper and with better packages !

I feel that this will fall on deaf ears until a company manages to have the guts to bring true competition into the market - to bring South Africa in line with international pricing trends. I don't expect us to ever compete with the Far East, or USA or parts of Europe, but there's definately TONS of room for improvement.

I can see no other justification for our high costs except for rank profiteering - the market level has been set by Telkom and all the other players fall in line. Don't you just love the way Telkom pats itself on the back for making such huge profits, while the rest of the countrys IT/communications develpment gets held back by inflated costs !

Do Vodacom do the same ? It would seem so judging by the 3G offering.

My hope is that companies will be forced into lowering prices due to market saturation and competition. The fact of the matter is, to afford broadband access in this country requires a very good salary. How much of a market is there considering this fact ? How much more of a market would there be if costs were halved ?

It may well be that there isn't enough market to sustain lower costs, due to lack of interest or education ? - who knows ? I don't think so. I know many people who would ditch dial-up if broadband was actually affordable.

Feedback and discussion is good - ACTION is far better.
Vodacoms 3G pricing does NOTHING to change the fact that we're being charged way too much for broadband - there's really nothing about it that's attractive because of this.

2.1 The 3G-One (1G) package: you pay an effective 60c/Mb or R600/G. This option is only available with a 3G Data card and allows 3G and GPRS connectivity.
After the first 1G, you pay the out-of-bundle rate of R10/Mb. Pending ICASA aproval, this will change to R2/Mb and multi-Gig packages will also be available.

2.2 The various MyMEG packages. These are currently priced at an effective R10/Mb but pending ICASA aproval will change to the packages listed at the beginning of this thread, ranging from R1.75/Mb to 80c/Mb.

Perhaps you could clarify this for us ?

I was under the assumption, possibly incorrectly, that Vodacom would buy bandwidth for thier customers in bulk and then resell it ?

If, with the 1G package, the customer is getting a Mb of data at 60c, why is it currently R10 for an extra Mb ? - surely Vodacom isn't buying bandwidth in this manner, that's patently absurd ?

Is there some regulation that stipulates that a company that buys bandwidth "in bulk" has to sell a single Mb of data at that rate ?

In addition, if companies such as iBurst can offer a Mb at around 20c, where's the justification of a price of 60c for the 1G package ? - do you buy your bandwidth at different rates to iBurst ?

And why would an extra Mb be more than 60c - is there more work involved in offering on a per Mb basis ? - I would assume bandwidth measurement and cost is all running on the same automated systems, so why wouldn't you simply charge the same per Mb ?
I have an "answer" to that, but it's pure conjecture. It is my opinion that the 1gig is very easy to use up and that many users will go over that cap without realising it = a nice little earner.
 
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Wholesale rate for bandwidth is <10c per /mb. Vodacom want to charge R2/mb. ONTOP of the R600 mandatory.There is no billion dollar 3G license either to pay off.

We being ripped off severely.
 
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You don't have to say it, everyone knows it. (well almost everyone)
Thats why everytime I walk post my local vodacom shop, I glare angrily at all the vodacom staff. :)
But Im sure they will wake up at a later stage and sell their prodcuts cheaper.
The main thing is they are another competitor in this dangerous field
 
As was mentioned earlier: As long as the market is not saturated, we can forget about competetive pricing. Now that the market for new cellphone CONTRACT clients is getting saturated, the special offers are amazing. Link R35 per month for 24 months plus free fone on the Vodacom Family TopUp product. Keep you eyes open, shop around and wait for the next months offers if needed. The same will happen on Broadband. I guess the market is around 100 000 users at current prices, and that at the moment there are less than 50 000 signed up.

Is Vodacom 3G supposed to be broadband at affordable levels, or is it a luxury product?

It should be a luxury product to be used by the road warrior. But due to Telkoms skewing of the market with their overpriced ADSL, a section of the market expects 3G to be a affordable product.

Vodacom 3G is very expensive, but would it have been considered expensive if the Telkom ADSL pricing was decent?

By the way: What are the UK Vodafone 3G charges?
 
wamatt said:
Wholesale rate for bandwidth is <10c per /mb. Vodacom want to charge R2/mb. ONTOP of the R600 mandatory.There is no billion dollar 3G license either to pay off.

We being ripped off severely.

I think we should keep this discussion amicable - we do have a representative from Vodacom who is listening to the concerns of people who visit and participate in this forum.

While I've personally indicated I feel we're being ripped off by pretty much all the various offerings - ADSL, MyWireless, iBurst , I don't think saying things like that will improve the situation.

There's a small chance we may convince the marketers and number crunchers at Vodacom that a competitively priced service is something they need to look at. It's up to them to decide to go for the elite business market, or whether to go for a larger share by lowering the cost. The different packages are a good start, so there's some progress happening.

Clarification would be good - specifically on the reason for the cost per additional Mb - I do find it hard to comprehend the logic behind it, no matter how much "marketing speak" is thrown into the mix ;)
 
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Hi BB_Matt

I agree with you. It can definitely be mutually beneficial for companies and users to work together to find the best possible solution. These forums provide a great meeting place for companies and customers, and instead of spending thousands on market research they might as well just ask you guys. They will get an informed, honest answer! Much more than can be said for many surveys :D

Regards,

RPM
 
rpm said:
They will get an informed, honest answer! Much more than can be said for many surveys :D

Yes, that's the value for these companies - real world feedback from the types of users who would buy thier products.

It's very easy to get negative and offensive - heck, I've been there myself on this forum with a certain wireless company, due to extreme frustration.

It doesn't really get you anywhere, however.

Having said that, I have no qualms calling a spade a spade if that's how I feel about it and in the case of the 3G offering, I don't think it's competitive.
 
I think it's more the case of the percentage of salary used to buy such a service, as direct exchange rate comparisons don't work.

These are the figures that have more meaning :-

South Africa :- GNI per capita: US $2,780 (World Bank, 2003)
United Kingdom :- GNI per capita: US $28,350 (World Bank, 2003)

But obviously a company also needs to make a profit and in the case of 3G in South Africa, it's a case of how many people could actually use it in terms of education and income.
 
Actually I reckon they could offer 3G for free and still make a tidy profit. 3g license is say R6 million per year, while revenue for year ending March 2004 was R24 billion.

The revenue streams from subscribers switching networks (from MTN/CellC) through cell contracts, and through reasonably priced overage charges for 3g, (eg 10-20c/pmb).

Yes they spend a bit of cash upgrading the network, (anyone have a figure), lets assume R100-1000million, but that should be seen in the context of servicing any technological network. Besides probably didnt even dent their profit for 2004.
 
vodacom3g said:
As indicated in the original post, the launch of these packages is imminent. They will appear on the Vodacom site at launch time and obviously will be available to the entire community.

Hi vodacom3g

What does vodacom consider imminent? Do you have any info on the data card prices etc for the lesser packages?

thks
 
arf9999 said:
And as far as I can tell (I have signal on my phone) Vodacom are still in business, and it is common business practive to have economically viable loss leaders, so I guess it is time to break out the Tabasco.
Granted, as a stand alone service it might not be viable at the rates published given the infrastructure costs. But, as one of a bundle of services, and the continued existence of Vodacom, it's viability cannot be questioned.
 
pyrit said:
I think the Vodacom 3G offering, with the new proposed pricing structure, still does not constitute a broadband service. Vodacom will have to lower their costs much more to complete with any other broadband service. My suggestion, make it R300 a month for 10GBs or more, and I'll sign up right away ... but until then, i'll stick to my dialup.

And enjoy it in your study, and only in your study. Mobility is the premium !!!
 
Any news on the data card cost for people like me who will only want the 250MB package?
 
As already indicated by ic, the new packages will be available from 1st of February.

The data card will be available as an additional option. Pricing is still being finalised. As soon as it's available, it will be posted here.

It is envisaged that the bulk of the new bundles will be used with a 3G or GPRS phone, set up as a modem. Similar to the current setup.

There wil be users who would want the data card option, especially with the larger bundles.

Any indication how you would use the bundles? i.e. what size bundle would you use and would you use it with a phone as a modem or with the datacard in your laptop?
 
Im in the market for a new phone anyways, so will see what you guys come up with - thks
 
I see another scenario and looking at the Vodacom site, I can't see where it may be addressed. Forgetting my disillusionment at the R599 1gig for now, this is more a query into a potential situation.

I require an internet connection for my laptop at home/office but I also require one for my phone.

With the current setup, I would need to pay for a different package for each and manage a different package for each.

Currently, there is "My Laptop" and "My Phone" (original names guys)

How about the option to use one package on both, using the unique login ID ?

:D
 
Thanks for the product idea to allow multiple access points for the same bundle. It is already being investigated as it makes sense for people who want to use 3G both in static and mobile environments.

As more information become available, it will be publised here.
 
vodacom3g said:
Any indication how you would use the bundles? i.e. what size bundle would you use and would you use it with a phone as a modem or with the datacard in your laptop?

I can't say for sure until I start using It, so I will start "with out of bound" for a few months, then see how the bills look and what I can save with a package.

As for the data card, I am on my third PocketPC, and gave my laptop too my brother in law after getting the first one. If I had the option of a Compact-Flash or an SDIO card, I would jump at it, rather than use blue-tooth, my Nokia 6230 has the worst battery life I have ever experienced. With Blue-Tooth active I need to charge it every 12 hours.

I have a CF Modem that I use to travel, but a CF GPRS card would be far better.

Cheers
Chris
 
Now I remember why I have always preferred Vodacom. Been doubting it lately with the increase in dropped calls bla bla bla

Besides the pricing I must compliment Vodacom on participating in the Forum. Although Iburst comments they do not resolve. Vodacom seems willing to resolve.

I use my GPRS for instant messaging, its dirt cheap for communicating with mates overseas etc, R10 a meg at the moment vs R45 in the beginning, works out to almost 1000 smses worth of chat. Though I still have my SMS bundle for those who dont have GPRS etc.

With the new pricing for February announced I feel confident that 3G will head the same way, getting cheaper as more users climb on board. I for one will only be interested in video calls, As a broadband solution its too pricey at the moment.

I would be happy to spend R35 a month (20 megs) to make a few video calls here and there. Of course I would be much happier if it was more reasonable. I compliment vodacom for seeing that 3G as a cellular service can only grow if rates are affordable.

Broadband on the other hand, I think not. Still loads of room for improvement here.
 
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