3GB MF190 Modem doesn't connect

lord_spaceman

Expert Member
Joined
Jun 6, 2005
Messages
1,470
Software installs fine, when I try run the software I get:

"WLAN unavailable, please restart WLAN service." message but the Cell C Connector still loads. Then when I click connect, I get:

"The connection attempt failed."

Using Windows 7 64-bit
 

wily me

Expert Member
Joined
Dec 7, 2011
Messages
3,559
Software installs fine, when I try run the software I get:

"WLAN unavailable, please restart WLAN service." message but the Cell C Connector still loads. Then when I click connect, I get:

"The connection attempt failed."

Using Windows 7 64-bit

3G or 3GB?
 

sajunky

Honorary Master
Joined
Nov 1, 2010
Messages
13,124
The message indicates that 3G modem is not recognised by the system. It is why it attempts to connect by WiFi.
Check it in Device Manager (view by connection), expand USB root hub. Read forum about installation problems in Win7 64 bit.
 
Last edited:

Cell_C

Cell C Representative
Company Rep
Joined
Sep 7, 2010
Messages
3,721
Software installs fine, when I try run the software I get:

"WLAN unavailable, please restart WLAN service." message but the Cell C Connector still loads. Then when I click connect, I get:

"The connection attempt failed."

Using Windows 7 64-bit

Good day

try down load the latest driver from the website.
That should assist, there was a few stock that had this issue.
Was due to Firmware and drivers.

REgards
Armando
 

lord_spaceman

Expert Member
Joined
Jun 6, 2005
Messages
1,470
The drivers from the Cell C website match those of the ones that were installed. My Cell C Connector software can see the modem - tells me signal strength etc, but when I hit the connect button I get the error message. I have tried everything I can think of.

It MF190 works fine in my laptop which is using Windows 7 32-bit. But as soon as I plug it into my desktop which is using Windows 7 64-bit I get that error message. I have double checked the settings from my laptop and it matches that of my desktop, yet still the problem exists.

I really want to use it on my desktop, so any help would be much appreciated.
 
Last edited:

lord_spaceman

Expert Member
Joined
Jun 6, 2005
Messages
1,470
Here is a screenshot of the error I keep getting...

image-63D8_4FCBC811.jpg


Any help would be much appreciated.
 

lord_spaceman

Expert Member
Joined
Jun 6, 2005
Messages
1,470
After 2 hours of mucking about I fixed it.

Turns out my Windows Event Log service was not running on my desktop PC. After a long ass mission to fix that, I also gave SYSTEM full permissions to the "C:\Windows\System32\LogFiles\WMI\RtBackup" folder and restarted.

Now connects fine.
 
Top