I Never Post, but went out of my way to make an account to find out if anyone else has this problem.
So currently i have 4 premium packages with DSTV.
Premium package includes dstv now for 4 devices. and 2 simultaneously.
As is stands right now, it does not matter if have 1 premium or 4 premium subscriptions, I am still restricted to 4 devices.
We are a big household and have iPads, iPhones, Appletv's, smart TV's. And constantly have to deal with logging other devices off. This also has a lockout Period.
I have contacted DSTV about this and below was their response in bold.
I have a few premium packages, however when i sign into the dstv app, i can only link 4 devices
between all the smart phones, smart tvs, apple tvs
i need the login to work for all the premium packages
how would i create login details for each premium package?
Please kindly confirm the following so that I can access your account and assist you further;
· Identity number
· Initials and surname
· Physical address
· Cell phone number"
------------
------------
------------
------------
Thank you, please wait a moment while I access your account
Okay so you link your account and only get to watch on one of your premium package
i have done that, but i have MORE than 5 smart devices
and i have MORE than 1 premium package
my question was
how would i create login details for each premium package
You can not create for each premium. You only can watch one package on your account
but i am paying for each package?
R829 x 4
Yes, you link an account not decoders. all decoders are on your account therefore you can only link one package
so then how can i move my other premiums to other accounts
You will have to do a change of ownership. Which is done at a walk in center
but its not a change of ownership
the device limit should be 20 if im paying for 4 Premium packages
Moving your premium package to a different account is a change of ownership. With all premiums under your account you may not link all of them, as we link your customer number which is your account with all your decoders
Only 1 decoder is linked per account
so why may i not link all of them
you are talking about linking decoders
i am talking about the dstv now app
That is how the app is set up to be. You only link 1 decoder which enables you to watch on 4 devices and 2 simultaneously
but that hardly seems fair seeing as i am paying for multiple packages. who can i complain to about this?
now i have to go to the store in covid peak to try and sort this out?? and make new email addresses?
noted. You can send an email to [email protected]
Called the call center and had the same response.
So i cant manage 1 payment for all my accounts, i have to GO INTO THE WALKIN CENTER to TRANSFER OWNERSHIP to myself on another email that i have to create for each package.
Then on billing day i have to log into each account and pay it SEPARATELY. This seems VERY backwards to me.
Also attached statement showing the subscriptions.
So currently i have 4 premium packages with DSTV.
Premium package includes dstv now for 4 devices. and 2 simultaneously.
As is stands right now, it does not matter if have 1 premium or 4 premium subscriptions, I am still restricted to 4 devices.
We are a big household and have iPads, iPhones, Appletv's, smart TV's. And constantly have to deal with logging other devices off. This also has a lockout Period.
I have contacted DSTV about this and below was their response in bold.
I have a few premium packages, however when i sign into the dstv app, i can only link 4 devices
between all the smart phones, smart tvs, apple tvs
i need the login to work for all the premium packages
how would i create login details for each premium package?
Please kindly confirm the following so that I can access your account and assist you further;
· Identity number
· Initials and surname
· Physical address
· Cell phone number"
------------
------------
------------
------------
Thank you, please wait a moment while I access your account
Okay so you link your account and only get to watch on one of your premium package
i have done that, but i have MORE than 5 smart devices
and i have MORE than 1 premium package
my question was
how would i create login details for each premium package
You can not create for each premium. You only can watch one package on your account
but i am paying for each package?
R829 x 4
Yes, you link an account not decoders. all decoders are on your account therefore you can only link one package
so then how can i move my other premiums to other accounts
You will have to do a change of ownership. Which is done at a walk in center
but its not a change of ownership
the device limit should be 20 if im paying for 4 Premium packages
Moving your premium package to a different account is a change of ownership. With all premiums under your account you may not link all of them, as we link your customer number which is your account with all your decoders
Only 1 decoder is linked per account
so why may i not link all of them
you are talking about linking decoders
i am talking about the dstv now app
That is how the app is set up to be. You only link 1 decoder which enables you to watch on 4 devices and 2 simultaneously
but that hardly seems fair seeing as i am paying for multiple packages. who can i complain to about this?
now i have to go to the store in covid peak to try and sort this out?? and make new email addresses?
noted. You can send an email to [email protected]
Called the call center and had the same response.
So i cant manage 1 payment for all my accounts, i have to GO INTO THE WALKIN CENTER to TRANSFER OWNERSHIP to myself on another email that i have to create for each package.
Then on billing day i have to log into each account and pay it SEPARATELY. This seems VERY backwards to me.
Also attached statement showing the subscriptions.
