500/200mbps speed test - wrong?

[INFLAMESS2]

Hi Guys
Who can assist me? I recently upgraded to a 500/200mbps package with Vox/Vuma bundle
When i do a speed test i only get 200mbps on download and 200mbps on upload but not near 500mbps where it should be
What can be wrong? Also this was tested with my cat 6e cables and not on wifi

 

[PBCool]

Hi Guys
Who can assist me? I recently upgraded to a 500/200mbps package with Vox/Vuma bundle
When i do a speed test i only get 200mbps on download and 200mbps on upload but not near 500mbps where it should be
What can be wrong? Also this was tested with my cat 6e cables and not on wifi

Hi, which router are you using? Any QoS settings by chance?

If not then the upgrade is not complete and you need to take it up with your ISP

 

[INFLAMESS2]

Im using a Mikrotik Hap Ac2 which can handle these kind of speeds
Problem is it shows the upgrade is complete on their side but i think its an admin related issue where they are used to people picking the 200/200mbps option as the 500/200 package is only R80 more it just makes sense to do it. Im pretty dissapointed thus far, i did log a ticket but nothing changed

 

[PBCool]

Im using a Mikrotik Hap Ac2 which can handle these kind of speeds
Problem is it shows the upgrade is complete on their side but i think its an admin related issue where they are used to people picking the 200/200mbps option as the 500/200 package is only R80 more it just makes sense to do it. Im pretty dissapointed thus far, i did log a ticket but nothing changed

All you can do is chase your ISP or change unfortunately.

 

[SauRoNZA]

Worst case to absolutely double confirm is just going over the ONT directly, but I'm also of the opinion the line speed itself is still locked at 200/200.