5G connection stability

[jbroo]

Hi @rain_mobile is there a stability issue between your network and the Huawei H112-372 router that you send out?

I ask because I frequently see that the router has lost connection, and I have to manually reboot it, after which it reconnects. This is something I do almost on a daily basis.

 

[rain_mobile]

Hi @jbroo

We will investigate on our side.

 

[jbroo]

Hi @jbroo

We will investigate on our side.

Thanks. I must add that the router reports 90% signal usually. At the moment it's offline after several reboots so I assume there is a network issue.

 

[jbroo]

I'm still offline. @rain_mobile a status update would be appreciated.

 

[rain_mobile]

Hi @jbroo

Apologies for the delay, we still waiting for an update.

We will update you once we receive feedback.

 

[jbroo]

Surely in 2022 we can communicate more effectively. Is it a power issue, as I see there is an outage in the area affecting some people? Or are we playing 20 questions here?

 

[rain_mobile]

Surely in 2022 we can communicate more effectively. Is it a power issue, as I see there is an outage in the area affecting some people? Or are we playing 20 questions here?

There is an investigation that is being done on the site. I do apologize for the inconvenience

 

[jbroo]

There is an investigation that is being done on the site. I do apologize for the inconvenience

Any *meaningful* update here please @rain_mobile @rain_networks ? I'm still offline and no communication from rain.

 

[rain_mobile]

Any *meaningful* update here please @rain_mobile @rain_networks ? I'm still offline and no communication from rain.

Hi@ jbroo
We apologize for the delay in response. We will give you a call now with regards to the above query.

 

[jbroo]

Hi@ jbroo
We apologize for the delay in response. We will give you a call now with regards to the above query.

Thanks for the call @rain_mobile. I understand and will sit tight until the issue is resolved. Hopefully we can address my original disconnection query thereafter - I can enable TR069, send router logs, etc.

 

[rain_mobile]

Thanks for the call @rain_mobile. I understand and will sit tight until the issue is resolved. Hopefully we can address my original disconnection query thereafter - I can enable TR069, send router logs, etc.

Thank you for your understanding @jbroo, we will definitely look into your original query once the connection has been restored.

 

[jbroo]

Thanks for the call earlier @rain_mobile, Internet is back on. I'll watch the stability and pull the router logs if/when it loses connection again.

 

[rain_mobile]

Thanks for the call earlier @rain_mobile, Internet is back on. I'll watch the stability and pull the router logs if/when it loses connection again.

Thank you.

 

[jbroo]

5G is down again @rain_mobile @rain_networks

It dropped at about 07:50. I collected router logs and screenshots.

I then soft rebooted the router and it reconnected for 5 min and went down again. Soft reboot made no difference this time, so I did a power off/on. No dice - router reports no service.

What's going on? I have to drive to the office now so I can work, I can send the logs etc later when I have some form of internet.

 

[rain_mobile]

Morning @jbroo

Let me have a look for you.

 

[jbroo]

Morning @jbroo

Let me have a look for you.

It's down again, went down around 18:20. Rebooted router. No joy. I'll post here every time it drops...

What is it this time?

 

[rain_mobile]

It's down again, went down around 18:20. Rebooted router. No joy. I'll post here every time it drops...

What is it this time?

Hi

I will check what is the issue

 

[jbroo]

Thanks for the quick response @rain_mobile it's back up and I'm connected.

 

[jbroo]

It's down again.

 

[rain_mobile]

Hi @jbroo

On it