619 Errors - What really happened

vodacom3g said:
Is this with VSP? If so, go to reports and run a detailed billing report. You'll see where you've gone OOB and will see the OOB usage records. You should be able to see from the Rand value if the data was at in-bundle, ad-hoc or OOB rates.

Please post if this worked or not?
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Yes, with VSP.

Got itemised billing also, and confirmed with the "boffins" in KZN office, the system only used my normal monthly bundle, which ran out before the 13th, then charged OOB rates.

Just put 2 and 2 together and realised that's why I couldn't see my adhoc bundle usage/balance during the month. If u want to take a look, data no. is 0729530064.

My concern is that it is still happening this month, so the problem on the billing system is still there?:(
 
3G4me said:
Yes, with VSP.

Got itemised billing also, and confirmed with the "boffins" in KZN office, the system only used my normal monthly bundle, which ran out before the 13th, then charged OOB rates.

Just put 2 and 2 together and realised that's why I couldn't see my adhoc bundle usage/balance during the month. If u want to take a look, data no. is 0729530064.

My concern is that it is still happening this month, so the problem on the billing system is still there?:(
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Not quite with you (but then, that's nothing new...). PM me a contact number (and name!) and I'll give you a call.
 
Does anyone posting in this thread have anything to do with the request that I have logged with Vodacom, I still have not heard anything and would like to know what the process is?
 
Don't hold your breath

davidwza said:
Ok now after having spent 2 hrs at vodacom customers services I have looged a call witht he help desk, I have a reference number -anyone know what the next step is?
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On the 5th June I queried my account for May, (2 cellphones and a datacard - business contract), by e-mail. I got various confirmation replies, but nothing substantial. Eventually I got a reference number on 14th June and was informed by Noxolo that my query would be sorted out within 30 days.Today that reply is overdue. Now I want to query the next account so I phoned the accounts dept, no one answered the phone. I then phoned 082111 and was told by Shameer that my query for the May account was still being worked on. I got the impression that it was going to take awhile before my May query was resoled and then my June query has still to sorted out.
 
Not a VSP user BUT.

MBB said:
On the 5th June I queried my account for May, (2 cellphones and a datacard - business contract), by e-mail. I got various confirmation replies, but nothing substantial. Eventually I got a reference number on 14th June and was informed by Noxolo that my query would be sorted out within 30 days.Today that reply is overdue. Now I want to query the next account so I phoned the accounts dept, no one answered the phone. I then phoned 082111 and was told by Shameer that my query for the May account was still being worked on. I got the impression that it was going to take awhile before my May query was resoled and then my June query has still to sorted out.
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As I now have discovered I am not a direct VSP user BUT via another ISP.
I have also had problems with accounts for MAY/JUNE, these are usages for APRIL/MAY. When you query it with them they just say, remember that all the data/information comes from Vodacom. So therefore I would like to ask, Vodacom what went wrong during that period? Several people seem to have had billing problems during that time period? :rolleyes:
 
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I am a VSP user

Csnoopy said:
As I how now have discovered I am not a direct VSP user BUT via another ISP.
I have also had problems with accounts for MAY/JUNE, these are usages for APRIL/MAY. When you query it with them they just say, remember that all the data/information comes from Vodacom. So therefore I would like to ask, Vodacom what went wrong during that period? Several people seem to have had billing problems during that time period? :rolleyes:
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I have had problems relating migating from one package to another. The accounts dept picks up the correct package (2gig) but the usage given relates to the old package (1gig). You only pick this up the next month when you get your account.
IMO, the current billing problems could relate to users switching to Vodacom from other SP and the numbers are not correctly loaded.(Just a guess really)
 
vodacom3g said:
But the web changed all that. If you have web access there's no excuse to make a wrong buying decision with all this info and consumer groups available. I do all my decision making on-line and then just go and buy the thing. Or order it on-line. No more incompetent sales people.
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which would result in very few people signing up for vodacom3g/hsdpa after reading the complaints on this and many other forums...
 
eyecam said:
which would result in very few people signing up for vodacom3g/hsdpa after reading the complaints on this and many other forums...
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If people take the time to read through the complaints in this forum, they would realise that v3g is their greatest asset and v3g tries very hard to resolve problems that Vodacom customers experience and post about.
 
ic said:
If people take the time to read through the complaints in this forum, they would realise that v3g is their greatest asset and v3g tries very hard to resolve problems that Vodacom customers experience and post about.
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Hey v3g what is your real job at Vodacom? Do you ever get around to do it.

:D
:)v3g:)
:D
v3g is the MAN.
 
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eyecam said:
which would result in very few people signing up for vodacom3g/hsdpa after reading the complaints on this and many other forums...
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Forums are a bit like support structures. More people will talk about their problems than their positive experiences. You're not going to post on some forum every time your car starts. But if it fails to start often, you might post about that. HelloPeter carries about 10 to 20 times more complaints than compliments for any specific company.

Same with call-desks. You're not going to mail Customer Care everyday, commenting on how good a service is.

So, be definition, the bulk of posts is to be expected to show a more negative experience.

So a more correct picture, for any kind of service provider, would be to take the number of people with problems over the total number of users.
 
ic said:
Based on what 3G4me posted, it appears as if there is something more to this than incompetent sales people...

IMO Vodacom needs to urgently implement a notification system, e.g. notifications via SMS, where a customer's request to purchase a data bundle [both CDB and PPDB] should be followed by 2 SMSes, the first SMS should immediately acknowledge receipt of the attempt to purchase a data bundle and also advise the customer to wait for a second SMS prior to using the purchased data bundle otherwise OOBR applies, and the second SMS should be sent as soon as the purchased data bundle is actually activated and ready for use. This should then be followed by a development effort to reduce the latency between a data bundle purchase and the actual activation of that data bundle, to the point where both SMSes would still be sent, but there should be a difference of a few seconds between those 2 SMS notifications.
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I'd support this - it's important.
 
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