8ta speeds in Centurion

Hi

Please advise on how I can cancell my contract. I am running at 0.14Mbps Download at the momet (And please, do not send another technician, there has been two here allready, and they keep on coming during the day when the speeds are fine, my issues are with speed after 8 at night).

I keep on getting phone calls regarding the problem and every time they say the same thing "We will escalate it to the networks poeple" - or something like that. But still no improvement.

Regards
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smithcza said:
Hi

Please advise on how I can cancell my contract. I am running at 0.14Mbps Download at the momet (And please, do not send another technician, there has been two here allready, and they keep on coming during the day when the speeds are fine, my issues are with speed after 8 at night).

I keep on getting phone calls regarding the problem and every time they say the same thing "We will escalate it to the networks poeple" - or something like that. But still no improvement.

Regards
URL]
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Hi there

Apologies your experience thus far has not been good. We have a billing sticky which advises of the cancellation process. We will look into your query once again to see what progress has come of it.

Regards,
Social Media Team
 
No problem smithcza! Let us know if you have any further issues.

Regards,
Social Media Team
 
My speeds have been brilliant since moving to Centurion 3 weeks ago. Between 4 and 7.2Mbps consistently. and ping 36 to 55 ms.
 
Glad things are better for you guys. If there is anything else or there are any queries, you know where to find us. :)

Regards,
Social Media Team
 
Ho3n3r said:
My speeds have been brilliant since moving to Centurion 3 weeks ago. Between 4 and 7.2Mbps consistently. and ping 36 to 55 ms.
Click to expand...

Where in Centurion do you get this speed? I live in Wierda Park and has never come close to that.
 
ethanvr said:
Where in Centurion do you get this speed? I live in Wierda Park and has never come close to that.
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Hi ethanvr!

We can investigate the matter if you provide us some more information. We have a template which will assist in letting you know which information we require in order to asssit.

Regards,
Social Media Team
 
Some feedback.

Two technicians came to my house, first one (on 13/10) took down some detail and left, second one (15/10) did some tests with his equipment and said that for some reason I do not pick up the tower 200m from my house and that my signal jumps between Rooihuiskraal and Mall@Reds. Left reference number, hope something happens soon.
 
ethanvr said:
Some feedback.

Two technicians came to my house, first one (on 13/10) took down some detail and left, second one (15/10) did some tests with his equipment and said that for some reason I do not pick up the tower 200m from my house and that my signal jumps between Rooihuiskraal and Mall@Reds. Left reference number, hope something happens soon.
Click to expand...

Hi ethanvr!

We would like to track your query. Please provide us with your reference number?

Regards,
Social Media Team
 
ethanvr said:
Responded on 18/10.
Click to expand...

Hi ethanvr

According to our engineers the tower you connect to has been vandalized and some equipment has been stolen. There is a Police case which has been logged for investigation, but temporary service has recently been provided to this tower. Has anything improved as yet? If not, let us know.

Regards,
Social Media Team
 
Some feedback:

23/10 @ 19:00
Download: 2.75 Mbps
Upload: 0.33 Mbps
Ping: 78 ms

22/10 @ 19:35
Download: 3.15 Mbps
Upload: 0.33 Mbps
Ping: 115 ms

21/10 @ 19:03
Download: 1.78 Mbps
Upload: 0.24 Mbps
Ping: 98 ms

An improvement on what I had.
 
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