9 months and no response from Rain

[Broadband User]

So 9 months of Rain and no assistance or refund of my money instead they keep asking for my email - they respond quick on socials but when you speak to them personally they take weeks to respond - it’s the samething - I’ve honestly had it - if someone can suggest a higher place to report this company ,please do - I’m also going to be writing a letter to the Public protectors office.

 

[epah]

Their network is probably so slow they cant even open their banking app to give you your refund.

 

[rain_mobile]

So 9 months of Rain and no assistance or refund of my money instead they keep asking for my email - they respond quick on socials but when you speak to them personally they take weeks to respond - it’s the samething - I’ve honestly had it - if someone can suggest a higher place to report this company ,please do - I’m also going to be writing a letter to the Public protectors office.

Hi @Broadband User

Please forgive me for the inconvenience caused, I am looking into this to find out what the hold up was/is.