This means the estate agent did not bother to find out.
When neighbour bought a new house recently, there was a damp black patch in the kitchen on the floor next to the sink. She asked who was going to fix it and was told the previous owner. So she wrote this in the offer to purchase. The seller crossed this out, but the agent did not tell the buyer. When she went to move in there was this big puddle of water, turns out the pipe to the tap was leaking in the wall. After 10 days messing about, she had a plumber in who fixed it for R 1500, then a carpenter who replaced rotten floor joists for R 8000. The agent denied all responsibilty. So buyer got a lawyer involved and it got to court. On the morning of the hearing, the estate agents lawyer tried to negotiate 40%, then 50%, then 60% of the total sum, but less costs. So they went inside and the magistrate asked if they had tried to come to an agreement. Since the hearing had already started, buyer's lawyer costs went up R 5000, so total costs were R 17000 odd. Magistrate tore strips off estate agent and said it reflected badly on the industry and awarded all costs and denied an appeal.