A polite request to recosider your data rollover policy

What would you prefer

  • Reduced bundle price with no rollover. Each bundle lasts 30 days from activation.

    Votes: 17 36.2%

  • Extended rollover with no price reduction. Each bundle lasts 90 days from activation.

    Votes: 30 63.8%
  • Total voters
    47
I emailed [email protected] the following (and will be faxing it to them as well shortly).

Complaint about Vodacom 3g data carry over

Hi,

I have a Vodacom 3g data account (2GB + 2GB night owl special at R149 per month).

Due to the way that vodacom work at present when I have data that carries over to the following month I can not use it until I have finished my new data.
This means I lose between 600 megs to over a gig of data each and every month.

I also believe that these carry over times should be for 6 months and not for just 1 month (as per the new CPA) I also believe the 2GB nightowl should also carry over (as per the CPA).

Please do something about these cellphone operators as they are constantly doing everything in their power to give consumers as little of the product that they have purchased as they possibly can.

Best regards
 
I emailed [email protected] the following (and will be faxing it to them as well shortly).

Complaint about Vodacom 3g data carry over

Hi,

I have a Vodacom 3g data account (2GB + 2GB night owl special at R149 per month).

Due to the way that vodacom work at present when I have data that carries over to the following month I can not use it until I have finished my new data.
This means I lose between 600 megs to over a gig of data each and every month.

I also believe that these carry over times should be for 6 months and not for just 1 month (as per the new CPA) I also believe the 2GB nightowl should also carry over (as per the CPA).

Please do something about these cellphone operators as they are constantly doing everything in their power to give consumers as little of the product that they have purchased as they possibly can.

Best regards
 
notice how none of the vodacom ppl will reply at all to this thread
 
bboy said:
notice how none of the vodacom ppl will reply at all to this thread
Click to expand...

Yes, this is a frequent reaction when something hurts the VC image.

Used to it by now but wish they would at least look, see if there is anything they can do and reply.

I have an idea they are not allowed to though.
 
They do this with rollover airtime/minutes as well.
CPA is supposed to protect us but it appears that for now Vodacon is just giving us the finger.
 
AstroTurf said:
a reply would be fantastic vodacom reps....
Click to expand...

Hi Astroturf

You will make use of the current months data bundle before using the carry over data. You will also receive an official response to your letter to the NCC.

Regards

VD
 
Thank you for the reply.

I know this potentially may cause a profit loss for Vodacom if reversed but I do believe it would at least show the company in a better light (especially if handled properly) but doubt anything will be done any time soon.

Have a good day.
 
Vodacom SHAME ON YOU!!!!!

If a person incurs a debt in 2010, and then incurs another in 2011 (with the same company) and then pays say R100 the Company will allocate the payment to the oldest debt first, yet Vod are doing it the other way around.

I have the 2gig + 2gig contract, last month I bought an extra 1,5gig thinking I could use in Oct and Nov and carry over any unused portion of my Nov 2gig to Dec. In Nov the buggers switched my data usage from the 1.5gig to the 2gig, the implication being that I had to use all of the 2gig allocation before I could get back to the balance of my 1.5gig. This morning I needed to check how much of my bundle was left seeing as I am going to loose somewhere in the region of 250 MB, fat chance!!! do you think I can see how much data I have left at Vodacom. They want me to overuse so that they can apply OOB rates.....SHAME ON YOU VODACOM, but lets not forget what is happening in the USA due to the immoral acts of the Bankers, so my challenge to you Vodacom is:- "You know what is happening here and why, do you have the moral fibre to do what is right rather than following a course that is probably legal but ethically questionable ....well DO YOU??

What we must do (if Vod do not respond to this thread) is flood ICASA with complaints, as South Africans we are far to complacent and that why we get ripped off.
 
Sisyphus said:
If a person incurs a debt in 2010, and then incurs another in 2011 (with the same company) and then pays say R100 the Company will allocate the payment to the oldest debt first, yet Vod are doing it the other way around.

I have the 2gig + 2gig contract, last month I bought an extra 1,5gig thinking I could use in Oct and Nov and carry over any unused portion of my Nov 2gig to Dec. In Nov the buggers switched my data usage from the 1.5gig to the 2gig, the implication being that I had to use all of the 2gig allocation before I could get back to the balance of my 1.5gig. This morning I needed to check how much of my bundle was left seeing as I am going to loose somewhere in the region of 250 MB, fat chance!!! do you think I can see how much data I have left at Vodacom. They want me to overuse so that they can apply OOB rates.....SHAME ON YOU VODACOM, but lets not forget what is happening in the USA due to the immoral acts of the Bankers, so my challenge to you Vodacom is:- "You know what is happening here and why, do you have the moral fibre to do what is right rather than following a course that is probably legal but ethically questionable ....well DO YOU??

What we must do (if Vod do not respond to this thread) is flood ICASA with complaints, as South Africans we are far to complacent and that why we get ripped off.
Click to expand...

Email and fax them (I did).
 
Wow! I have never even thought of that. I always assumed (and would obstinately disagree with anyone who countered my position) that it was the first data 'bucket' allocated that would deplete first then any subsidiary data 'buckets' allocated, irrespective of billing cycle - as product use is the basis for billing...

Mobile ISPs Faak U ..!..
 
Remember, when you're in contract you must first fulfill your contractual obligation. Thus we MUST first give you your monthly allocation before any rollover from the revious month can take place.

It's as simple as that. No need for complex conspiracy theories.
 
jannievanzyl said:
Remember, when you're in contract you must first fulfill your contractual obligation. Thus we MUST first give you your monthly allocation before any rollover from the revious month can take place.

It's as simple as that. No need for complex conspiracy theories.
Click to expand...

That is the Vodacom interpretation. Another interpretation is that Vodacom must first fulfill its contractual obligation to allow a user to use data paid for but unused from a previous month. The first in, first out principle is well known in the business world, why must Vodacom decide which data must be used first?

Also, the contractual obligation from Vodacom is to GIVE the data. USING the data is up to the user. The current situation is not fair, and it is just not defendable.

Merely adding new data for the month (contract or purchase) to the previous balance also makes for a much simpler billing system.
 
SoTrue said:
That is the Vodacom interpretation. Another interpretation is that Vodacom must first fulfill its contractual obligation to allow a user to use data paid for but unused from a previous month. The first in, first out principle is well known in the business world, why must Vodacom decide which data must be used first?

Also, the contractual obligation from Vodacom is to GIVE the data. USING the data is up to the user. The current situation is not fair, and it is just not defendable.

Merely adding new data for the month (contract or purchase) to the previous balance also makes for a much simpler billing system.
Click to expand...
You're wrong, actually. Think a bit about it and it'll make sense.

You contract your SP to provide you with a fixed amount of data per month, say 250MB @ R99 per month. You pay the money and your SP must give you the data. That is the essence and the core of your contract.

The roll-over to the end of the next month is a value add. You buy a bundle to last 30-days, not 60.

So, by definition, you must (and will) always get what you contracted your SP first and then any possible 'freebies' will kick in.

Another way to look at it; if you did not get roll-over (like with some of the other operators), you would not have an issue, correct? But because you get this extra service, it now is somehow not correct?

Hope this clears it up for you.
 
Last edited:
Hmm. From the prepaid options page on the Vodacom Mozambique website.

"The validity of MB accumulates according to the rule of greatest benefit to the customer."
I think this is basically what we want.

http://www.vm.co.mz/en/Individual/Prepaid/Internet/Packages , towards the bottom.

On the 2GB+2GB, never do a top up on it. Use another prepaid SIM. Buy the bundle and know when it's finished, without being bitten by OOB.
 
T-Man said:
Hmm. From the prepaid options page on the Vodacom Mozambique website.

"The validity of MB accumulates according to the rule of greatest benefit to the customer."
I think this is basically what we want.

http://www.vm.co.mz/en/Individual/Prepaid/Internet/Packages , towards the bottom.
[
Click to expand...

From the post-paid section on the same site, I.e. the contracts:

"Included MB are valid for 30 days and can not be accumulated to the following month;"

I guess we could go to the same model and not provide roll-over at all on contract. It would definitely fix your problem. ;)

Just to confirm; are you on contract, top-up or pre-paid?
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X