Absa e-statements e-mailed to wrong people

Happened to me a few months ago. Received somebody else's statement. Couldn't understand why my id number wouldn't open it.
 
DrJohnZoidberg said:
Happened to me a few months ago. Received somebody else's statement. Couldn't understand why my id number wouldn't open it.
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:wtf: erm... And you are still banking with them? Unless you are called John Smith, it is fairly easy to find an ID number online.
 
znh said:
:wtf: erm... And you are still banking with them? Unless you are called John Smith, it is fairly easy to find an ID number online.
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Just have a credit card with them. I only keep it because they have the best travel insurance.
 
Is there a bank with IT systems worse than Blapsa Barclays?
 
I received 4 statements of other people over the weekend , reported it to ABSA

there response:




Dear XXXX

Thank you for your email.

I regret the frustration you experience at present due to the above mentioned problem.

Our system engineers are currently attending to the problem, I unfortunately do not have a stipulated time as to how long it will take them for resolution of the problem. I do appreciate your patience while we resolve the problem with the estatements

The incident number is XXXX

For all your credit card queries outstanding amounts, please contact Absa Card directly on 0861 462 273 or e-mail [email protected]

Kindly accept our apologies for any inconvenience.

Should you require further assistance, please feel free to contact me via email at [email protected] or do not hesitate to contact the call centre again on 08600 08600 (+27 11 501 5110).

Regards

Nathan Meintjies
Email Administrator
Absa Internet Banking
www.absa.co.za
 
fx1 said:
I regret the frustration you experience at present due to the above mentioned problem.

Our system engineers are currently attending to the problem, I unfortunately do not have a stipulated time as to how long it will take them for resolution of the problem. I do appreciate your patience while we resolve the problem with the estatements
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Wonder if he gets paid for the use of the word problem :D
 
The other day I was browsing through Absa's internet banking and noticed that I had a secondary e-mail address set up as [email protected] (or was it 3?).
Wonder if all my bank statements went to that address as well?
 
For a bit of fun, being pedantic for a change

fx1 said:
Our system engineers are currently attending to the problem, I unfortunately do not have a stipulated time as to how long it will take them for resolution of the problem. I do appreciate your patience while we resolve the problem with the estatements

The incident number is XXXX
Click to expand...

Looks like ABSA is not following ITIL - If I drafted this notification, i would have substituted the word "problem" with "issue". Has a problem record been opened, after the creation of multiple related incidents, or are all their customers being "fobbed off" with a single incident ticket with the hope that this blows over by next week. (After all, monday is a holiday)

If I recieved the email, I would want the Assurance that a RCA will be conducted at least, once the problem has been resolved.
 
Yea.. fired all the IT contractors... now there are these issues (website offline, random crap).. Noice!!
 
ABSA= ABSOLUTELY BONKERS SERVICE AVAILABLE

I tried telling my sister that this bank is a s%&*@y bank but she is too comfortable to change.
 
Well we will quickly see now how far ABSA is with their POPI compliance. But the situation is ridiculous -- for all those people that were affected by online fraud were ABSA denied responsibility/accountability I would file suit pretty much immediately and have this as "Exhibit 1".
 
STD bank e- statements open with a unique password you set on the internet banking portal. Using an ID number is just silly.
 
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