Left ABSA about a year ago and went to FNB... best move I ever made.
Me too. But not from ABSA. I haven't dealt with those yahoo's in over 10 years. And I'm proud to say I'm better off without them.
Fun fact. I know an ABSA employee that's worked there since the Volkskas days that banks with FNB due to the fee's and ****ty policies they have. Speaks volumes when their own employees don't even bank with them. You'd think they'd get some sort of discount hey...
There is always one like you in every crowd. "You guys are over reacting"
Well. See it like this. They pay for a service they want to be able to use whenever it suits them. That is the promise of their online banking system. Face it. Not everyone keeps business hours. I sure as hell don't (my days usually start off at 10-11pm at night and end at 5 or 6am). So even though this might work for you because you do online banking ONCE in a while, it doesn't necessarily mean others do not.
If I pay for a service and I receive no notification of downtime in my email (seriously, not difficult to do) or redirect me to some sort of "Sorry we're going through maintenance" page, then why do I bother PAYING them for it? Think about how many people have online banking facilities with ABSA. Now multiply that with the fee they charge.
You'd think for that price their IT staff would have the basic skills in setting up a page like that?
"Oh but they're so big, mistakes happen"
Yes, sure. Mistakes happen. But I've worked in a small 5-man team before for a huge company and the amount of QA and testing we did was incredible. We went through several "go live" processes before going live with anything. Nothing went through without anyone senior being at the helm testing it on a non-production system.
Unforeseen circumstances DO happen. But then that is why you send out notifications of this even in the first place! There were times when something didn't work as planned even though we went through all the testing phases and bull**** with QA and business analysts (not doing their job) and we were able to manage within the time frame set out because we allowed for it.
So "you guys are overreacting" is simply a bull**** response to something some of us feel we pay for and they should provide without these rookie mistakes happening at all... I can name 10 guys on this forum with the technical expertise to run their entire IT department successfully (willing to bet on it)
Unfortunately, the entire works of Shakespeare are being written by monkeys. Time and Money doesn't factor into their short-sighted greedy paws. /impression Where is my precioussssss banking fee's MY PRECIOUS!!!!!
