Myrrdin
Expert Member
Hi all.
I don't even know if this is possible or if I am not understanding something. Anyway here is the story.
I received a document from ABSA (it is a legitimate document) via email in pdf format. I want to print it to keep it for my records. I have a HP laserjet 1020 so vanilla its not even funny. However every time I try and print this particular pdf my windows 7 spooler stops working. Everything printer related dies after that. If you try and open the spool it tells you the windows spooler service is not running and any other document tells you that you need to install a printer to print something.
Even a restart of all devices did not fix the print spooler.
I first thought my printer/or computer was broken but after searching on the net found some command lines to clear and restart the printer spooler. After I did that I can print other pdfs and excell documents (the two I tried with) fine.
The moment I try and print that pdf it crashes/shuts down my spooler.
I have two questions.
1. Is it even possible to put something like that into a pdf effectively making it impossible to print a pdf?
2. If it is possible is it ethical for ABSA to deliberately alter settings on my computer without my knowledge and in effect break my system because I tried to print a document.
By the way there is no messages or anything that says I am not allowed to print this document.
I just thought about a third option. ABSA is infected with some virus which is crashing my spooler. Although AVG reports no threats in the file.
If any HP/Windows 7/ABSA experts wants to help it would be greatly appreciated.
Thanks
Things I tried before finding the spooler clear and restart commands.
Reloaded all my printer drivers.
Checked that my powered hub works fine (I did this because it effectively killed all my usb devices including my headset.
Removed my headset and troubleshooted my printers. Nada.
Several reboots.
I don't even know if this is possible or if I am not understanding something. Anyway here is the story.
I received a document from ABSA (it is a legitimate document) via email in pdf format. I want to print it to keep it for my records. I have a HP laserjet 1020 so vanilla its not even funny. However every time I try and print this particular pdf my windows 7 spooler stops working. Everything printer related dies after that. If you try and open the spool it tells you the windows spooler service is not running and any other document tells you that you need to install a printer to print something.
Even a restart of all devices did not fix the print spooler.
I first thought my printer/or computer was broken but after searching on the net found some command lines to clear and restart the printer spooler. After I did that I can print other pdfs and excell documents (the two I tried with) fine.
The moment I try and print that pdf it crashes/shuts down my spooler.
I have two questions.
1. Is it even possible to put something like that into a pdf effectively making it impossible to print a pdf?
2. If it is possible is it ethical for ABSA to deliberately alter settings on my computer without my knowledge and in effect break my system because I tried to print a document.
By the way there is no messages or anything that says I am not allowed to print this document.
I just thought about a third option. ABSA is infected with some virus which is crashing my spooler. Although AVG reports no threats in the file.
If any HP/Windows 7/ABSA experts wants to help it would be greatly appreciated.
Thanks
Things I tried before finding the spooler clear and restart commands.
Reloaded all my printer drivers.
Checked that my powered hub works fine (I did this because it effectively killed all my usb devices including my headset.
Removed my headset and troubleshooted my printers. Nada.
Several reboots.
